We are searching for an organized Patient Bookings Officer to join our vibrant team at GenesisCare in Sydney.
Growing your career as a Full Time Patient Bookings Officer is a fantastic prospect to develop useful skills.
If you are strong in cooperation, leadership and have the right drive for the job, then apply for the position of Patient Bookings Officer at GenesisCare today!

Do your life’s best work!

We have an exciting position available; for a Patient Bookigns Officer to join the team on a permanent, full-time basis. We can offer the opportunity to work from home alongside working in our head office in Alexandria or within any of our clinics across Sydney. Initial training will be taking place within our Concord clinic. Your job will be to ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.

What you’ll do:

Customer Service for both face to face and telephone contact;

Be part of a multidisciplinary team to achieve patient services of the highest quality;

Respond to and resolve issues and provide a prompt service in line with expectations;

Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.

Booking and confirming patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations;

Sound knowledge of all Oncology booking and treatment procedures;

Promotion of an efficient, compassionate service to all patients, while maintaining a good working relationship with all staff members;

Liaising with both internal and external support staff i.e. Imaging departments CNCs;

Accurate and timely data entry into medical record system Mosaiq;





Maintaining appointment diaries and taking initiative to ensure sessions are fully booked;

Incoming call management, timely response to messages and answering of calls within three rings;

Participate in the identification and implementation of service improvement initiatives;

Who you are:

You have the ability to work unsupervised and within a team

You are highly organised and efficient

You are focused on delivering positive patient experiences

You may have oncology or health experience with knowledge of Mosaiq

What’s in it for you

Internal career development opportunities globally in USA, UK, Spain & AU

Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential

Ongoing opportunities for professional development to keep up to date within a rapidly developing global organisation

A rewarding purpose-led organisation that provides positive outcomes to patients everyday

The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments

All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling

12 weeks paid parental leave

Learn and grow with our award-winning development programs

Free access to thousands of LinkedIn training courses





Free Nespresso coffee on tap, a large range of T2 teas and daily fruit available for all employees

Parking available at head office

Lots of great food options onsite and surrounding areas and regular company events

Who we are:

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart and sleep disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the
U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally. People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making excellent things happen together.” If you would like to make a difference, join us at GenesisCare.

In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

Company Benefits:
● Learning opportunities
● Company offers career progression opportunities
● Competitive salary

● Remote Work opportunity

📌 Patient Bookings Officer - Urgent Role (Sydney)
🏢 Recognized
📍 Sydney