Reporting to the General Manager & Operations Manager, the Shift Manager is responsible for the everyday operations of our cinema site. From the moment a guest steps through the doors of a cinema site, our Shift Managers are responsible for ensuring the highest level of customer service is provided, while supporting our teams in providing operational excellence.
The Shift Manager is responsible for maintaining service standards and operational policies across the building during their overview of the Shift. This role will see you mentoring and guiding team members while ensuring top standards and excellent customer service are kept up at all times.
Key Responsibilities:
- Assisting with all day-to-day operational requirements of the cinema site
- Ensuring correct completion of all appropriate cash handling documentation and ensure compliance with all company policies and procedures, including all COVID safe measures;
- Achievement of financial targets on a shift-to-shift basis;
- Providing direction to other employees with regards to their performance and providing leadership and guidance to all team members whilst on shift;
- Assisting with the management of area-specific labour costs;
- Assisting with the opening and closing procedures of the cinema.
What you can bring to the role:
- Previous experience mentoring and guiding colleagues
- A love and passion for the cinema industry
- Good verbal and written communication
- Outstanding customer service skills with the ability to solve complex problems
- Ability to work autonomously and show initiative as well as working as part of a team
- Flexibility in relation to working a flexible and rotational roster
Availability:
We can offer a flexibility within the roster to support you and your lifestyle, however with great movies, comes excellent responsibility so we need particular support around our peak periods. This includes evening work.
This means we are looking for staff who are happy to contribute to the roster working across the week and weekends as well as public/school holidays.
What we offer:
Join a fun, energetic, collaborative and supportive team. Surrounded by the latest blockbusters, we offer some fantastic entertainment discounts to feed that movie addiction and continuous opportunities for growth!