Guest Services Agent – Aurea Hotel Perth Kings Park
Location: Perth, WA

Aurea Hotel Perth Kings Park is located along the tree-lined Mounts Bay Road, with Kings Park as its backdrop and the Swan River just a short stroll away. Its prime location offers convenient access to key business and leisure destinations, including the Perth Convention and Exhibition Centre, Elizabeth Quay, and the Perth CBD (900m). The hotel boasts 71 newly refurbished rooms, a restaurant and bar, and 24-hour reception, with a team dedicated to delivering an exceptional hospitality experience.

About the Role:
Aurea Hotel Perth Kings Park is seeking a Guest Services Agent to play a key role in ensuring memorable experiences for guests. This role combines the duties of Front Office reception with support for the Food & Beverage team, making it ideal for someone who is service-oriented, adaptable, and comfortable in a fast-paced, multitasking environment.

Key Front Office Responsibilities:

- Oversee guest check-ins and check-outs using NewBook PMS, ensuring accuracy in handling bookings, payments, and guest profiles.
- Respond to guest enquiries in person and over the phone, offering local information, directions, restaurant reservations, and transportation assistance.
- Address guest requests promptly and resolve any issues with professionalism and courtesy.




- Coordinate guest services, including luggage storage, wake-up calls, and room requests.
- Prepare daily management reports, including occupancy, guest feedback, and financial summaries.
- Ensure the front desk is kept neat, organised, and presentable at all times.
- Prior experience with NewBook PMS is highly advantageous.

Food & Beverage Support Responsibilities:

- Take and deliver coffee and beverage orders, providing friendly and attentive service.
- Maintain the bar, “grab & go” section, and coffee station, ensuring they are clean, stocked, and presentable.
- Assist the Food & Beverage team during peak service times, such as breakfast and evening shifts.
- Collaborate with colleagues across departments to ensure smooth service delivery.

What the Role Offers:

- Competitive remuneration and opportunities for career development within the hotel.
- A friendly and supportive team environment.
- The chance to work in a vibrant, central location close to Perth’s iconic landmarks.

Those with a passion for hospitality, excellent customer service skills, and the ability to thrive in a agile, fast-paced environment are encouraged to apply.

Apply now to join the team at Aurea Hotel Perth Kings Park!

📌 Guests Services Team Member (Perth)
🏢 Recognized
📍 Perth