We are searching for a driven Hotel Receptionist to join our amazing team at Precruitmentau Broadbeantech in Cairns, QLD.
Growing your career as a Full Time Hotel Receptionist is a terrific opportunity to develop productive skills.
If you are strong in teamwork, people management and have the right mindset for the job, then apply for the position of Hotel Receptionist at Precruitmentau Broadbeantech today!
Hotel Receptionist
Full-time
$50,000-$60,000 PA
Cairns QLD
POSITION
We have a full-time position for a Hotel Receptionist available in Cairns 4870 QLD.
RESPONSIBILITIES:
The role of the Hotel Receptionist is to welcome and check guest in and out of the hotel, deal with guest queries, provide prompt and professional service to meet guest needs and ensure guest satisfaction.
SKILLS:
You must have a least a relevant AQF Cert III or above + 12 months relevant experience.
POSITION DUTIES:
The Hotel Receptionist will be undertaking but is not limited to the following duties:
Providing exceptional customer service by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout their stay
Taking accommodation reservations via face to face, phone, email, and internet and operating the computerised accommodation reservations system
Handle guest complaints resulting in positive outcomes.
Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality
Maintaining procedures in relation to credit and cash transactions and accounting documentation
Answer phone calls with a positive attitude and a smile to always provide the best customer services experience possible.
Ensure the hotel is operating efficiently and according to hotel policy.
Compute all guest billings, accurately post charges to guest rooms and house accounts.
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Take responsibility for the hotel ensuring security to include fire and emergency protection, health & safety, detection of breaches of security to be dealt with swiftly and calmly.
Other clerical tasks as required.
Additional attributes:
The ability to multi-task
Excellent organisational and time management skills
Exceptional customer service skills
A second language / multilingual is desirable.
SALARY
Annual salary of $50,000 - $60,000 (or $25.30 - $30.36/ hour) based on experience.
TO APPLY
Applications in Word format should be forwarded to us by clicking the ‘Apply’ button below.
Benefits of working as a Hotel Receptionist in Cairns, QLD: