We are looking for a competitive ICT Support Engineer (Level 1/2) to join our passionate team at Humanology in Berri 5343, SA.
Growing your career as a Full Time ICT Support Engineer (Level 1/2) is an incredible opportunity to develop productive skills.
If you are strong in teamwork, cooperation and have the right personality for the job, then apply for the position of ICT Support Engineer (Level 1/2) at Humanology today!

- Permanent, full-time position - enjoy an unrivalled quality of life in SA’s Riverland!
- Unique opportunity to work in the technology sector with a local industry leader
- Excellent team environment with ongoing professional development opportunities

Local IT solutions leader, Pippos Technology Solutions (‘PTS’), has an exciting industry opportunity for an ICT Support Engineer (Level 1/2) to join their team! All experience levels are encouraged to apply!

Based in the Riverland town of Berri, this position presents an exciting opportunity to relocate to the region renowned for its great local schools, hospitals, health services, hotels, sports clubs, and service organisations. With a flourishing retail and business centre, numerous activities and events, you’ll discover an idyllic quality of life in the Riverland.

About the Opportunity

This is not your average IT role - you will be client-facing and solutions-focused, supporting both users on/offsite based across the Riverland and various locations within Australia.

PTS are looking for an experienced ICT Support Engineer to join their growing business in their Support Team. They are looking for an individual who has had prior experience working within a helpdesk environment, ideally at an MSP. You will primarily be based in the office, providing remote technical support to their diverse clients as well as providing onsite technical work at their client’s premises. You will be responsible for supporting PTS’ technical infrastructure, daily end user support and maintenance of general IT Systems in a meticulous and responsive manner to ensure a high level of service is maintained.

As the ICT Support Engineer,



you will be exposed to an exciting and diverse workload across Infrastructure, Networks, Business Applications, Project Management and Cyber Security.

As the ICT Support Engineer with PTS, your responsibilities will include:

- Helpdesk support via email, telephone and onsite
- Resolving incidents in a timely manner ensuring customer service and client outcomes are paramount
- Triaging incoming client calls and incidents in an appropriate and sufficient manner
- Monitoring and action alerts from client systems
- Diagnosing and problem-solving PC hardware and application issues using your technical and diagnostic skills whilst being able to communicate outcomes to end users of all levels.

The complete Job and Person Specification has been made available to download once you select ‘Apply Now’.

About You

With a minimum one years’ experience working in an ICT support/helpdesk environment, you will be a team player with a cheerful and professional attitude who is committed to building strong client rapport and providing excellent customer service. You will be diligent and motivated by resolving issues through engaging with clients and understanding their unique needs.

To be successful in this role, you will have the following technical skills/experience:

- Minimum Certificate IV in Information Technology or equivalent certification
- Demonstrated Telephony/Cloud PBX administration experience
- Experience configuring and administering Microsoft Office 365 (including Exchange, Sharepoint, Teams & AzureAD)
- Experience with deploying, implementing and administering Cyber Security protocols
- Knowledge of IP networking, DHCP, DNS and general network principles
- Experience configuring and working with managed firewalls
- Knowledge of Windows desktop,



Windows SBS and Standard Server environments including current and previous generations desirable.
- Experience with virtual technologies such as HyperV & VMware
- Strong Hardware fault diagnosis and repair skills

You will also have/be:

- Strong initiative and ability to work independently, be self-motivated, proactive and an active and supportive contributor in a team environment
- Excellent communication skills, both written and verbal, that can be used effectively with clients, team members and key stakeholders
- Excellent organisational skills and ability to work on several projects simultaneously
- Current Australian drivers licence
- Up to date COVID-19 vaccination status

About Our Client

Pippos Technology Solutions (PTS) has grown from humble beginnings in the Riverland to now employing several staff members across ICT. They are family owned and have been operating for over 15 years providing IT support to clients across Australia.

PTS will develop your skills and make a difference right from the start. They’re looking for a long-term commitment that works both ways. Providing you with rich career experiences, opportunities and ongoing professional development within a high performing team environment.

We've shared the client's name to help you assess your suitability for the role. Please DO NOT contact them directly.

Apply Now!

If you have any queries please email humans(at)humanologyrecruit.com.au in the first instance, or call 1300 2 HUMAN.

To apply, please ensure you click the Apply button , upload a CV and cover letter contained in one document for upload. Please do not email your CV. All applications MUST be made online.

Please Note: Our recruitment process will keep you regularly informed of the progress of your application. Please ensure that you check your email for updates (including your junk mail folder). Applications will remain open until a suitable candidate is appointed.

Benefits of working as a ICT Support Engineer (Level 1/2) in Berri 5343, SA:

● Learning opportunities
● Opportunities to grow
● Advantageous package

📌 ICT Support Engineer (Level 1/2) - Hiring Urgently (Berri)
🏢 Important Group
📍 Berri