We are on the lookout for a remarkable Night Manager to join our amazing team at Hilton in Sydney.
Growing your career as a Full Time Night Manager is a terrific opportunity to develop relevant skills.
If you are strong in critical thinking, creativity and have the right initiative for the job, then apply for the position of Night Manager at Hilton today!

About West Hotel

West Hotel Sydney, Curio Collection by Hilton is one of Sydney’s boutique hotels. Located near Barangaroo at 65 Sussex Street Sydney, West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

About the role

A Night Manager will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager and Finance team. A Night Manager reviews daily revenues against guest receipts and reports and investigates any anomalies. This role also includes l eading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating basis.

Duties/responsibilities

- Assist the Front Office Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Review of all end of day revenues against logged reports/receipts
- Edit all reports to ensure accuracy
- Investigate any anomalies found between daily reports and revenues
- Providing five star service to our internal and external guest
- Handle guest requests, inquiries and complaints promptly




- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maximise sales revenues through up-selling and marketing programs within the department
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Complete projects that drive our KPI’s

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills:

- A degree or diploma in Hotel Management or equivalent
- A minimum of 1 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- Computer literate
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and calm personality

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Company Advantages:
● Excellent benefits
● Opportunities to grow
● Competitive salary

📌 Night Manager - Hiring Now (Sydney)
🏢 Leading
📍 Sydney