Join a large, well-recognized and respected brand in its sector, as it builds and grows its HR function to support its future, in the next stage in its broader transformation strategy to optimise its P&C; function.

Reporting to the Head of HR Shared Services, this newly created Manager role, will lead the HR Advisory team, that provides end-to-end HR administrative and HR system support to managers and employees. This is an initial 9-12 month contract, with a high chance to extend or go permanent, ideally starting Sept or October. Macquarie Park location.

The role ensures the HR Service Desk team maintains a high level of internal customer and candidate experience, streamlines internal operations and fosters ongoing system improvements.

- Develop, lead, and coach the HR Advisory team to provide exceptional customer service through the effective management of HR queries
- Create, maintain and continuously improve HR Service Desk operational standards, procedures, processes, and guidelines as required
- In-depth knowledge and hands-on experience of the HRIS (Workday) and query management systems
- Develop service performance standards and report against performance metrics, ensuring data quality is high and optimised to support client visibility and decision-making via reports and dashboards.

To be successful in this role you will have:

- Undergraduate qualifications in business, human resources, or a related discipline.




- Strong HRSS/HR Contact Centre/HR operations management experience in a large and complex organisation having led or ideally created newly established teams handling high-volume enquiries.
- Demonstrated experience in leading and managing the end-to-end delivery of HR operational services to clients that meet service-level agreements.
- Extensive knowledge and working experience in a diverse range of Modern Awards, Enterprise Agreements, and employment legislation.
- Experience in business needs analysis, identifying alternative solutions, assessing risk and feasibility, and recommending new approaches.
- Strong technical skills including demonstrated experience in the use and application of Enterprise HR Systems. Experience with Workday and is highly regarded.
- Exceptional organisational and operational management skills with a high degree of drive, initiative, outcome orientation and the capacity to manage multiple and often conflicting priorities.
- Robust interpersonal and communication (written and verbal), negotiation, and influencing skills to support the delivery of HR services and the implementation of process improvement initiatives.
- Experience in complex stakeholder and policy environments, with demonstrated experience in establishing and maintaining productive working relationships with a range of internal and external stakeholders.

We welcome your enquiries and encourage your contact. Please call Matthew Saitta at 02 8045 2923 or apply online.

Job Ref. 3826458.

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📌 Manager, HR Shared Services (Macquarie Park)
🏢 Recognized
📍 Macquarie Park