We are looking for an ambitious Patient Service Officer , Queensland Health to join our exceptional team at Queensland Government in City of Townsville, QLD.
Growing your career as a Full Time Patient Service Officer , Queensland Health is an amazing opportunity to develop productive skills.
If you are solid in communication, presentation and have the right mindset for the job, then apply for the position of Patient Service Officer , Queensland Health at Queensland Government today!

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.

Our purpose is `great care every day'.

Are you someone who is passionate, committed and dedicated to your profession?

The ideal applicant will be someone who has proven ability and can demonstrate the following:

- Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
- Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
- Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
- Demonstrated awareness of,



and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

About your opportunity

This is a fixed term temporary part time position for up to 12 months with the possibility of extension, 30.4 hours per fortnight.

This role delivers exceptional person-centered customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Generous remuneration package value up to $35,063 p.a. comprising:

- Salary range of $34.66 to $38.74 p.h. (AO3)
- Annual leave with 17.5% loading
- 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, , shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Requirements

- It is a mandatory requirement to be and to remain vaccinated against COVID-19.
- This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis B, Measles, Mumps, Rubella, Varicella, and Pertussis.
- Probation period may apply.
- Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Why make the change?

Our gorgeous weather promotes an active and outdoor lifestyle, where the sun shines for over 320 days of the year.

Enjoy the benefits of urban living without the nightmare of metropolitan traffic.

Appreciate the change of pace as you immerse yourself in a tropical North Queensland lifestyle.

Benefits of working as a Patient Service Officer , Queensland Health in City of Townsville, QLD:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

📌 Patient Service Officer , Queensland Health - Urgent Position (Townsville City)
🏢 Recognized
📍 Townsville City