About us:

As one of Australia’s largest and fastest growing materials handling hire and sales companies, we have over 40 years of heritage as a privately owned, family operated business. Employing over 600 people across Australia, our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

Strong business growth and development has created a key opening for a Service Advisor to join our National Operations team.

What’s in it for you?

- Job security, a long-term career and opportunity to develop your skills
- A supportive manager and team who will guide and mentor you.
- An employee rewards program of product, supermarket, fuel and other retail discounts
- Wellbeing support and employee celebrations

Here's what you'll be doing:

- Quoting repairs for both our rental division and customer-owned equipment. This will involve advising and quoting customers on preventative maintenance, breakdown repairs, repairs identified as part of preventative maintenance or servicing, and scheduled regulatory inspection works.




- Preparing and converting service and repair quotations, interpreting and ordering parts and estimating labour
- Providing regular and timely updates to customers and internal teams on the status of their quotations and repairs
- Following-up and negotiating win-win outcomes that generate maintenance activity to drive business growth.

Here's what it takes to succeed in this role:

- Experience in a customer focused, maintenance scheduling or service advisory role
- Experience in a dealership or similar type of industrial equipment workplace will be an advantage
- Ability to prioritise and make confident decisions to ensure outstanding customer service
- Top-notch administrative skills including proficiency in MS Suite.
- Strong verbal and written communication skills, particularly in navigating challenging conversations to achieve good outcomes

If this opportunity sounds like a good fit, then APPLY NOW by clicking the application link or contact the Recruitment Team on 0420 990 602.

📌 Service Advisor - Industrial Equipment (Springvale)
🏢 Important Business
📍 Springvale