We are hiring an energetic Technical Support Engineer to join our all-star team at Westermo in Sydney.
Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop exceptional skills.
If you are strong in persuasion, communication and have the right mindset for the job, then apply for the position of Technical Support Engineer at Westermo today!

Westermo is currently recruiting a Technical Support Engineer,to join our team in Norwest, where you will have the opportunity to work with advanced data communication and network technology.

As Technical Support Engineer your main task will be to provide 1st line product- and application support to customers and colleagues around the world. Together with three other colleagues you will provide support primarily for routers and switches, but also extenders, converters and modems among other products. You will be working with several data communication technologies, such as Ethernet, xDSL, Serial, Cellular and WLAN. In our facilities you will also have the possibility to set up network configurations in order to replicate and troubleshoot applications to support our customers in the best possible way.

The role may also include occasional visits to customers nationally, to support with technical requirements. As you will be fronting our customers it is important that you work to achieve customer satisfaction and good customer relationships.

You will contribute to implementing improvements internally and work towards goals and key targets.

What you will be working with:

Collaborate with cross-functional teams to ensure seamless customer experiences across Westermo.





Serve as a point of escalation for customer issues and support in resolving them in a timely and satisfactory manner.

Participate in delivery of technical services.

So who are we looking for?

As a person you are service oriented and have professional communication skills as you will interact with a wide range of customers and colleagues. You like networking and troubleshooting and are structured and organized with the ability to drive your own progress. The ability to cooperate both internally and externally is a key to the position. You will be an important contributor to the support team and will get the opportunity to develop yourself in a positive and creative environment.

Requirements:

Education in data Communication/ Networks, or adequate work experience.

Very good knowledge of English both in speaking and in writing.

General IT knowledge.

Ability to work alone and as part of a team.

Meritorious:

Networking, Cyber Security or Information Technology based TAFE certificate.

Cisco certifications CCNA/CCNP or similar.

Merit for Linux experience.

If you are a motivated, hands-on individual with a passion for networking and technical support, we encourage you to apply for this exciting opportunity.

In return, we offer: You will be working at the forefront of technology in a friendly,



open culture where we you get the opportunity to learn from skilled colleagues every day. A mature and caring leadership in a flat organization. We like to have fun together and we regularly enjoy sports and other social activities as a team. We believe that magic happens when people meet. We are a learning organisation and we truly love to try new things, think outside the box and be innovative together!

Basic information:

Location: Norwest, Recent South Wales, Australia.

Job type: Full time.

Employment contract: Permanent.

We are continuously interviewing candidates, so don’t miss out on this opportunity – apply today!

About Westermo:

Welcome to a rapidly growing international company, thriving at the forefront of cutting edge technology. Westermo develops and manufactures advanced devices for industrial data communication, used in mission-critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers.

We are focused on leveraging growth opportunities in our market and are devoted to delivering the world's best industrial networks. This is achieved through a very dynamic work environment where teamwork and loyalty are valued. Strong and honest relationships with colleagues, customers, and suppliers are important to us. We have an open culture where we share knowledge, learn from one another and explore new ideas, allowing us to constantly improve.

Benefits of working as a Technical Support Engineer in Sydney:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package

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