We are looking to hire a brilliant Claims Consultant to join our stellar team at ATL Insurance Group Pty Ltd in Mount Gravatt 4122, QLD.
Growing your career as a Full Time Claims Consultant is a terrific opportunity to develop excellent skills.
If you are strong in cooperation, persuasion and have the right drive for the job, then apply for the position of Claims Consultant at ATL Insurance Group Pty Ltd today!

ATL Insurance Group are a modern transport underwriting agency providing specialist insurance products through our broker partners to the Australian market. We are real people offering real service!

We provide Specialist Insurance Solutions through our Broker Partners that cover niche transport operations such as small to medium transport companies, rideshare and chauffeur operators and community passenger transfer operators.

As a Claims Consultant, you’ll manage a portfolio of claims, act as the initial lodgement point for Brokers, determine what level of coverage applies to claims and negotiating mutually beneficial outcomes in an efficient and accurate way. If you're passionate about providing exceptional customer experiences in the moments that matter, this could be the perfect opportunity for you...

As a Claims Consultant, you will:

- Provide exceptional customer service to our customers in their time of need.
- Manage a portfolio of Brokers with unique heavy motor vehicle claims within authority levels.
- Undertake end to end claims management – from initial lodgement, determining the coverage to apply, ongoing Broker contact and finalisation.
- Partner with Investigators, forensic engineers and Recovery stakeholders to progress claims.
- Interpret our Product Disclosure Statements (PDS) and relevant legislation to advise claimants and Brokers on coverage entitlements.




- Comply with procedures and standards to ensure claims are processed quickly, efficiently, in adherence with compliance requirements and accurately to prevent claims leakage.
- Proactively communicate (written & verbal) with Brokers and stakeholders across our repair network to finalise claims.
- Foster relationships with our Broker network to provide exceptional service.
- Understand the laws, rules and regulations that govern claims practices – such as Insurance Contracts Act, the General Insurance Code of Practice and more!

What will you bring to the role?

- A passion for delivering first-class customer service
- Experience in motor claims, or heavy motor claims, or insurance sectors experience essential
- Excellent communication skills (both verbal and written), to balance empathy and commercial decisioning.
- Confident navigating systems, proficient digital literacy, and use of MS Office (Teams, Outlook and Excel)
- Ability to plan and prioritise tasks through to completion, in a fast-paced environment.
- Demonstrated analytical and critical thinking capability to evaluate complex alternatives and make decisions.

In return, we offer….

- An attractive base salary with potential to earn a yearly salary.
- Central location in Mt Gravatt, Queensland - proximity to Brisbane CBD without the commute!
- Free parking and access to public transport, via Westfield Garden City, available within walking distance.
- A role where you can make a significant impact towards people and business growth.
- Career, training, and personal development opportunities.
- Standard Monday – Friday business hours availability – no weekend or evening work.
- A supportive work environment with a fun culture.

Benefits of working as a Claims Consultant in Mount Gravatt 4122, QLD:

● Learning opportunities
● Advancement opportunities
● Market-competitive salary

📌 Claims Consultant - with Great Benefits (Mount Gravatt)
🏢 Nameless
📍 Mount Gravatt