We are on the lookout for a creative Claims Specialist to join our high calibre team at Ukawa Pty Ltd in Perth.
Growing your career as a Full Time Claims Specialist is a terrific opportunity to develop excellent skills.
If you are solid in creativity, leadership and have the right personality for the job, then apply for the position of Claims Specialist at Ukawa Pty Ltd today!

About the business

We have been around for over 30 years specialising in investment property insurance. We have seen a large transformation in the business, focusing on efficiencies and being the best in the market. This growth drove development in employees and resulted in them being quickly promoted into specialist roles and rewarding them for that. Our vision is to continue to adapt in the market with development in our products and our individuals.

Role Description – Claim Specialist

About the Job:

We are seeking enthusiastic individuals to join our Claims Team in a permanent opportunity, reporting to the Claims Team Leader. Working a hybrid model between home and our Ringwood based office, the successful candidate would be responsible for managing an end-to-end claims processes including lodgement, analysis and settlement of domestic property Insurance claims.

Key Objectives:

A claims Specialist is required to perform the following tasks:

• Deliver excellent service for all customers and suppliers, by providing timely and accurate responses over the phone and via e-mail.

• Analysing & resolving claims in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.





• Maintain an active & effective diary system for all allocated claims

• Establish/Maintain relationships with a broad range and internal/external stakeholders, including brokers, service providers and insurers.

• Undertake & complete training opportunities & external courses provided by the company.

• Work effectively in the team environment, collaborating with peers and sharing knowledge & skills to achieve team goals and objectives.

Key Responsibilities:

• Be an integral part of the customer experience from the first notification of loss.

• Manage claim enquiries received via inbound/outbound calls and emails.

• Liaise with all relevant parties to provide regular updates on the progress of claims.

• Analyse claims in accordance with policy coverage to provide accurate indemnity decisions.

• Actively Identify and manage Complaints & Breaches per company processes/procedures, and within Code of Practice timeframes.

• Identify and escalate opportunities for continuous improvement in processes.

An Ideal Candidate will have:

• Experience within General Insurance Claims

• Knowledge of the General Insurance Code of Practice

• High level attention to detail, with the ability to prioritise & multi-task

• Proactive attitude and willingness to learn

• Great team player

• Ability to meet service levels and individual KPI’s

• Decision making skills and ability to problem solve

• Sound knowledge of Microsoft Office Suite

Location

Role to be based in our Perth office, Hybrid model.

Benefits of working as a Claims Specialist in Perth:

● Learning opportunities
● Advancement opportunities
● Attractive package

📌 Claims Specialist - Start Immediately (Perth)
🏢 Nameless
📍 Perth