We are on the lookout for an organized Customer Service Officer to join our diverse team at MCGRATH FOUNDATION LTD in North Sydney 2060, NSW.
Growing your career as a Full Time Customer Service Officer is an awesome prospect to develop useful skills.
If you are strong in problem-solving, presentation and have the right personality for the job, then apply for the position of Customer Service Officer at MCGRATH FOUNDATION LTD today!
About the McGrath Foundation:
At the McGrath Foundation, we raise money to fund McGrath Breast Care Nurses who provide invaluable support and care to women and men experiencing breast cancer. These nurses provide life-changing care and support for families going through Breast Cancer.
Why the McGrath Foundation is a great place to work:
- We have a clear, motivating purpose – We provide McGrath Breast Care Nurses to people experiencing breast cancer and their families, across Australia, for free.
- Flexible working is celebrated. We all work in a hybrid-way, aren’t limited by core hours and many of us also work part-time.
- We’re professional but we aren’t a corporate. We are proud of our diverse professional experiences.
- We may be a small team, but we have a BIG brand. We’re well trusted and well-known right across Australia.
- We love to have fun! Every year our whole team comes together for our Pink Test. We also hold numerous social activities across the year.
- Professional Development is part of our DNA, we know we’re not going to reach what we need to unless we commit to learning, questioning and improving every day.
- We have numerous, generous leave options to ensure our team can take time out when they need.
- Our team have free access to a pioneering health and wellbeing platform called Sonder.
More about the role:
The Donor Services Officer (or Customer Service Officer) will be responsible for coordinating the logistics and providing administrative support for key direct marketing programs and other fundraising programs as required. Key responsibilities include, but not limited to:
- Ensure all stakeholder data and contact management is kept up-to-date, accurate and secure within our database.
- Prepare regular reports to assist in analysis and measurement of fundraising programs.
- Handle all queries, requests and complaints from donors across multi channels in a timely manner.
- Support the donor retention strategy by calling donors to thank them for their gift or to update payment details.
Who we are looking for:
For this role, we are looking for a personable and enthusiastic individual with a mix of the following experience, qualifications, and skills:
- At least two years’ administration experience.
- Experience with CRM database in a marketing environment (Salesforce preferred).
- Exceptional organisational and time management skills.
- Ability to be flexible and adaptable.
- Strong written and verbal communication skills.
We value diversity!
The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes.
Benefits of working as a Customer Service Officer in North Sydney 2060, NSW: