Looking to break into financial services or build a long-term corporate career?
We’re expanding our team and are seeking customer-focused professionals to support members of one of Australia’s leading superannuation funds. This is your opportunity to step into a secure, professional environment where your communication skills and service mindset will make a real impact.
We don’t just hire for this role. We promote from it!
80% of our frontline leaders and many of our specialist support teams began right here. If you’re motivated and career-driven, this could be the role for you!
Why Join Us?
- Paid, structured training with continued development and support
- Monday to Friday roster between 8:00am–8:00pm — no weekend work!
- $28.12 per hour + 12% superannuation + performance incentives
- Vibrant Ballarat Office with free parking
- Exposure to compliance, privacy and regulated environments
- Stable full time hours - 38 hours per week on a rotating roster
- Inclusive, supportive culture with wellbeing initiatives and team engagement activities
- 24/7 Access to our employee wellbeing app
What You’ll Do
You’ll be the first point of contact for members, delivering accurate and skilled support across a range of superannuation enquiries. This includes:
- Assisting with online access, contributions and account updates
- Supporting pension enquiries, withdrawals and investment options
- Navigating multiple internal systems to resolve enquiries efficiently
- Ensuring privacy,
compliance and security standards are met
- Providing clear, accurate and compliant information
This is a high-volume inbound environment where attention to detail, empathy and efficiency are key.
What We’re Looking For
- Clear and confident communication skills
- Ability to multitask across systems while managing conversations
- Resilience when handling complex or sensitive enquiries
- A strong work ethic and commitment to personal accountability
- A team-oriented approach with a genuine focus on customer outcomes
Who This Suits
- Early career professionals wanting exposure to the corporate world
- Experienced customer service professionals ready for progression - no call centre experience needed, bring your customer service skills and we'll do the rest
- Individuals looking for stability and structured development
- Candidates motivated by growth, not just a short-term role
If you’re ready to build a long-term career in a structured, growing organisation, we’d love to hear from you!
Apply now and start your 2026 with purpose at Concentrix!
Concentrix is committed to fostering a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including First Nations communities, and will provide reasonable adjustments throughout the recruitment process where required.
Location:
AUS Ballarat - Mt Helen Campus
Language Requirements:
Time Type:
Full time
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📍 Australia
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