Role Overview


Our client is seeking an experienced Business Analyst (BA) with strong retail domain knowledge and hands -on project management experience to support business transformation initiatives. The role will work closely with business stakeholders, technology teams, and delivery partners to translate retail business needs into well -defined requirements while also driving delivery outcomes.

This role requires a professional who can operate across analysis, stakeholder engagement, and delivery coordination, ensuring initiatives are delivered on time, within scope, and aligned to business value.

Key Responsibilities


Business Analysis


- Engage with retail business stakeholders to understand objectives across store operations, merchandising, supply chain, pricing, promotions, eCommerce, and loyalty.

- Elicit, analyse, and document business requirements using appropriate techniques (workshops, interviews, process mapping).

- Translate business needs into:

- Functional and non -functional requirements

- User stories and acceptance criteria

- Process flows and data requirements

- Identify gaps, inefficiencies, and improvement opportunities within existing retail processes and systems.

- Support solution design by ensuring alignment between business outcomes and technical implementation.

Project Management & Delivery Support

- Support or lead end -to -end delivery of initiatives, acting as a hybrid BA / Project Manager where required.

- Develop and maintain:

- Project plans, timelines, and milestones

- RAID (Risks, Assumptions, Issues, Dependencies) logs

- Status reports and stakeholder updates

- Coordinate activities across cross -functional teams including IT, vendors, and business units.

- Track delivery progress, manage scope changes,



and support issue resolution.

- Ensure projects adhere to agreed governance, methodology (Agile / Waterfall / Hybrid), and quality standards.

Stakeholder Management & Communication

- Act as a trusted liaison between business and technology teams.

- Facilitate workshops and steering committee discussions.

- Clearly communicate progress, risks, and decisions to senior stakeholders.

- Support change management activities including user communications and training inputs.

Required Skills & Experience


Essential

- Proven experience as a Business Analyst in the retail industry.

- Robust understanding of retail processes such as:

- Store operations

- Inventory and supply chain

- POS systems

- Promotions, pricing, and merchandising

- Omni -channel / eCommerce (desirable)

- Demonstrated experience in project coordination or project management roles.

- Strong documentation skills (BRDs, FRDs, user stories, process maps).

- Experience working in Agile and/or Waterfall delivery environments.

- Excellent stakeholder engagement and communication skills.

Desirable

- Experience with retail platforms

- Formal PM or BA certification (PMP, PRINCE2, Agile, CBAP, PMI -PBA, or similar).

- Experience working with system integrators or third -party vendors.

- Exposure to data, reporting, or analytics in a retail context.

Personal Attributes

- Strong problem -solving and analytical mindset.

- Ability to balance strategic thinking with hands -on execution.

- Comfortable working in fast -paced retail environments with changing priorities.

- Proactive, organised, and outcome -focused.