20 Aug
|
Recognized
|
Sydney
Job Summary
We are
seeking a dynamic and results -driven Client Partner to manage and grow
strategic client relationships in Software Services portfolio. The ideal
candidate will have a robust background in client engagement, business
development, and delivery management, coupled with excellent interpersonal and
negotiation skills. This role requires a proactive individual who can act as
the primary liaison between the client and the organization, ensuring the
delivery of exceptional solutions and driving mutual growth.
Key Responsibilities
1. Client Relationship
Management:
- Serve as the primary
point of contact for assigned clients, ensuring consistent communication
and fostering trust.
- Develop and nurture
robust relationships with key stakeholders, decision -makers, and
influencers within client organizations.
- Business Development:
- Identify new business
opportunities within existing accounts to expand revenue streams.
- Work with internal
teams to propose innovative solutions aligned with client needs and
objectives.
- Negotiate contracts,
renewals, and service agreements to drive client satisfaction and
profitability.
- Account Growth:
- Develop and execute
strategic account plans to meet and exceed revenue targets.
- Collaborate with
cross -functional teams to identify opportunities for upselling and
cross -selling.
- Delivery Oversight:
- Partner with delivery
teams to ensure projects are executed on time, within scope, and in
alignment with client expectations.
- Address and resolve
client issues or escalations promptly and effectively.
- Market Insights &
Strategy:
- Understand client
industries, challenges, and trends to position the organization as a
trusted advisor.
- Provide feedback to
internal teams to refine service offerings and improve delivery models.
- Reporting &
Analytics:
- Track and report on
account performance metrics, including revenue, profitability, and
customer satisfaction.
- Present business
reviews to clients and internal leadership, highlighting successes and
areas for improvement.
Requirements
- Experience:
- 8–10 years of
experience in client relationship management, business development, or
delivery management within a Software Services organization.
- Technical Knowledge:
- Strong understanding
of software development processes, delivery models, and emerging
technologies (e.g., cloud, AI/ML, data analytics).
- Client Engagement:
- Proven track record of
managing large accounts and driving account growth.
- Skills:
- Excellent
communication, negotiation, and presentation skills.
- Strong problem -solving
and decision -making abilities.
- Ability to manage
multiple stakeholders and projects simultaneously.
- Education:
- Bachelor’s degree in
computer science, Business Administration, or a related field (MBA
preferred).