Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.
We play a crucial role in shaping the future of Healthcare in Australia; we encourage flexible working arrangements, and we enjoy a working environment where our employees feel valued.As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for growth opportunities, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.
Job Description
Join a passionate team committed to delivering exceptional support to older Australians and people with disabilities. As the Clinical Customer Care Manager, you’ll lead and mentor the Customer Care team, ensuring high-quality, person-centred services are delivered in line with NDIS standards.
Join us in bringing a fresh, customer-first approach to clinical care by:
- Embedding clinical best practices across the team and supporting ongoing professional development.
- Developing tailored support plans through in-depth assessments that meet each customer's unique needs.
- Driving continuous improvement through data insights, feedback, and process enhancements.
- Supporting business growth by contributing to service innovation and strategic goals.
What You’ll Bring to the Role:
- Solid understanding of the Home Care environment or other health-related services.
- Experience in a customer-focused service business. Confidence in engaging stakeholders and building external partnerships.
- Ability to work independently while collaborating as part of a broader team. Event or marketing experience (e.g. attending expos or community events) is a plus.
Qualifications:
- Current APHRA registration with no conditions • Diploma of Nursing
Mandatory Requirements
• NDIS Workers Screening Check
• Working with Children Check
• NDIS Worker Orientation Module – ‘Quality, Safety and You
Our culture and benefits:
We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. With HCA you’ll be rewarded with:
- A fabulous discount on BUPA Private health Insurance – 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging - novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3,000 employees!
- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and committed to providing a secure working environment. Veterans are encouraged to apply.
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager.