Provide superior day-to-day field clinical support, which includes patient interactions of patient education, programming of Boston devices and patient follow up, plus technical/application and education support, site management and coordination. Build strong relationships with existing customers to understand their needs as well as identify potential new business opportunities in the assigned state. Successfully complete formal CRM training program, take part in the on-call roster once certified and apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis. Understand and identify your customer needs in your state including practices and policies as well as identifying any competitor activities. Participate and provide assistance in relevant tender process. Completion of relevant administration including reporting, stock validations and management as well as database management and latitude remote monitoring support. Complete market analysis and regular reporting as required.
To be available to support the broader ANZ CRM business on an as-needs basis Maintain all company assets, including assigned inventory, in positive order and in accordance with BSC audit and process requirements. Builds and maintains effective networks that add value in achieving work related goals. Works effectively and collaboratively within the team environment Successfully completes all relevant CRM training Develop in depth knowledge of CRM devices and treatment applications. Proactively keeps up to date with technical knowledge in CRM and procedures. Previous clinical case experience within Rhythm Management essential Strong technical and clinical skills Proven experience in building and maintaining customer relationships Proven ability to absorb complex technical information and apply this knowledge in the field Excellent written & verbal communication Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines