6-month contract leading a high-performing banking contact centre Your new company
A well-established and highly regarded financial services organisation with a strong presence in the Australian market is seeking an experienced Contact Centre Leader to join their Sydney CBD-based operation. This organisation is known for its customer-first culture and commitment to service excellence.

Your new role

- Lead a high-performing Customer Service Contact Centre team within a large banking environment
- Drive team performance, engagement, and service excellence through hands-on leadership and coaching
- Ensure outstanding customer outcomes in a fast-paced contact centre setting
- Report directly to senior leadership and work closely with key stakeholders
- 6-month contract opportunity suited to an experienced financial services contact centre leader
- Immediate or short-notice start preferred

What you'll need to succeed
To be successful in this role, you will have:

- Proven experience leading customer service teams within a banking or financial services contact centre




- Strong people leadership skills with a coaching and performance-driven approach
- Experience managing day-to-day contact centre operations and service delivery
- Ability to drive team engagement, productivity, and customer outcomes
- A results-focused mindset with strong stakeholder management skills
- Availability for a 6-month contract and willingness to work from the Sydney CBD

What you'll get in return

- Competitive $500 per day contract rate
- Opportunity to work with a well-known financial services organisation
- Sydney CBD location
- Fast-paced and engaging leadership role
- Immediate or short-notice start available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion on your career.
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📌 Contact Centre Team Leader - 6 months (Sydney)
🏢 Important Company of the Sector
📍 Sydney