We're seeking a dynamic Customer Service & Service Advisor to join our team at Jayco Newcastle. If you're passionate about providing exceptional customer service and have a knack for efficient administration, this is the role for you!
About Jayco Newcastle
We're not just a dealership; we're a community of caravan and camping enthusiasts. As an award-winning leader in the industry, we're committed to delivering top-notch service and unforgettable experiences.
The Role:
As a Customer Service Administrator & Service Advisor, you'll be the first point of contact for our customers, ensuring a seamless and positive experience. Your key responsibilities will include:
Customer Service:
- Handling incoming calls and emails promptly and professionally
- Providing accurate information and resolving customer inquiries
- Assisting customers with bookings, claims, quotes, and general inquiries
- Maintaining a friendly and helpful demeanor at all times
Service Administration:
- Processing service invoices and warranty claims efficiently
- Liaising with warranty agents and managing sublet contractors
- Maintaining accurate records and documentation
- Supporting the service team with administrative tasks
What we're looking for:
- Excellent interpersonal and communication skills
- Strong organisational and time management abilities
- A proactive and solution-oriented approach
- Attention to detail and accuracy
- Proficiency in computer software, including Microsoft Office Suite
Why join Jayco Newcastle?
- Market-competitive salary package
- Opportunities for career growth and development
- Supportive and cooperative team environment
- Ongoing training and development
If you're ready to join a team that values hard work, dedication, and a passion for customer service, apply now!
To apply, please send us your resume, along with a cover letter via SEEK.
For confidential enquiries regarding this role, please email [email protected]
📌 Customer Service Administrator & Service Advisor (Heatherbrae)
🏢 Leading
📍 Heatherbrae
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