Are you a customer service superstar with a passion for real estate? Look no further! Fathomrealty, a leading real estate company , is seeking a full-time Customer Service Specialist to join our team.
As a Customer Service Specialist, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction and loyalty. You will be responsible for handling a variety of customer inquiries and requests, providing exceptional service and support at all times.
Key Responsibilities:
- Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
- Provide accurate and detailed information about our services and properties
- Assist clients with their real estate needs, including scheduling property viewings and answering questions about the buying/selling process
- Maintain customer records and update information as needed
- Collaborate with other team members to resolve customer issues and ensure a seamless experience
- Handle and resolve customer complaints with empathy and professionalism
- Continuously strive to improve customer satisfaction and loyalty by identifying areas for improvement and implementing solutions
- Stay up-to-date with industry trends and developments to better assist customers
Qualifications:
- High school diploma or equivalent; some college coursework preferred
- 1-2 years of customer service experience, preferably in the real estate industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- Strong attention to detail and organizational skills
- A positive attitude and a passion for providing exceptional customer service
We offer a competitive salary, benefits package, and opportunities for growth and advancement within our company. If you are a motivated and customer-focused individual with a love for real estate, we want to hear from you! Apply now to join our dynamic team at Fathomrealty.
📌 Customer Service Specialist (Australian Capital Territory)
🏢 Important Company of the Sector
📍 Australian Capital Territory
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