Looking for Level 1 Desktop Support Analyst Your new company

Your recent role
As a Specialist Level 1/ 2 - Onsite & Technical, you will play a key role in delivering first-class technology services. You will be part of a highly customer-focused Onsite & Technical team, providing high-quality IT support to colleagues and remote partners across key locations in Australia and New Zealand.
What you'll need to succeed
- Minimum 3+ years' experience in desktop support (hardware, OS, smartphones, printers)
- Proven experience in a ServiceDesk or Onsite Support environment, ideally within a large corporate ICT setting
- Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration Management)
- Solid understanding of Microsoft Windows, Apple OS, and O365 suite
- Excellent problem-solving, analytical, and time management skills
- Strong focus on customer service and stakeholder engagement
- Ability to work independently and take ownership of tasks
- Adaptable and eager to learn new technologies and methodologies
What you'll get in return
- Deliver exceptional customer service through high-quality, customer-focused IT support




- Provide hands-on support for hardware deployment, incident and request management, and software/application troubleshooting
- Build and maintain strong relationships with business stakeholders, product owners, colleagues, and external partners
- Assist with technology asset and inventory management
- Proactively identify service improvement opportunities and pursue continuous self-development
- Ensure all activities align with SLA and KPI targets, focusing on timely resolution
- Collaborate with stakeholders to drive innovation, value, and performance improvements
- Support technology projects, critical changes, and continuous improvement initiatives
- Promote an inclusive, diverse, and supportive workplace.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion on your career.
#3000896

📌 Desktop Support Analyst (Sydney)
🏢 Leading
📍 Sydney