About us:

At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.

We're a passionate, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients!

About the role:

Responsible for direct supervision and performance management of clinical practitioners, and for the execution of Medical Director–approved clinical policies, procedures, and frameworks across day-to-day operations.

The role translates clinical governance standards into operational practice, ensuring workforce capability, scheduling, performance, and processes deliver safe, high-quality care at scale, while continuing to lead clinic operational performance and improvement.

Key Accountabilities:

- Clinical Leadership & Supervision

- Lead, manage, and hold accountable clinical practitioners and the Clinic Operations team, including performance management, coaching, and capability development.

- Drive practitioner engagement, productivity, and quality performance in line with organisational standards.

Operational Execution of Clinical Governance

- Accountable for the implementation and adherence to Medical Director–approved clinical policies, procedures, and frameworks.

- Translate governance requirements into operational workflows, training, and monitoring mechanisms to ensure consistent application in practice.

Performance & Outcomes Delivery

- Own and achieve scorecard measurables for clinical operations, including practitioner performance, quality indicators, productivity, and capacity outcomes.

- Ensure staffing,



scheduling, and workforce planning support safe, reliable service delivery.

Continuous Improvement & Cross-Functional Alignment

- Analyse clinical and operational performance data, quality metrics, and feedback to drive improvement initiatives.

- Collaborate cross-functionally to streamline workflows, improve efficiency, and strengthen service delivery.

Experience:

Demonstrated experience leading and managing multidisciplinary healthcare or clinical operations teams, including direct people leadership and performance management. (Desired: Experience working in telehealth or digitally enabled models of care.)

- Robust leadership background within healthcare, telehealth, or primary care environments, leading clinical and non-clinical teams.

- Proven experience implementing clinical governance frameworks, policies, and quality standards within operational settings.

- Experience managing workforce planning, scheduling, and capacity in a regulated clinical environment.

- Strong understanding of clinical quality, risk management, compliance, and patient safety principles.

- Track record of delivering measurable improvements in performance, productivity, quality, and service outcomes.

- Experience using operational and performance data to inform decisions and drive continuous improvement.

- Ability to collaborate effectively with senior clinical leaders and cross-functional stakeholders.

What We Offer:

A fast-growing industry with huge potential.

Competitive salary and genuine career growth opportunities.

Ongoing career development and learning.

Join a company nominated for LinkedIn's Top Startups 2025 ⭐

At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you!

📌 Director, Clinic Operations (Richmond)
🏢 Recognized
📍 Richmond