Job Description:

Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K; today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K; Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The role

This role is responsible for providing administrative and operational support as a key member of the Tour Series team, contributing to the seamless delivery of guided small group journeys by ensuring they run effectively and support a truly inspirational guest travel experience.

Candidates must be available for a minimum commitment of 12 months covering a Maternity Leave contract.

Key responsibilities include but are not limited to:

- Review and confirm all services are booked accurately, including but not limited to key operational details (dates, times, logistics), tour services and descriptions, accommodation, flights and vehicles.

- Provide clear instructions to suppliers to ensure they consistently meet our quality standards and service level requirements.

- Review supplier costs to ensure alignment with agreed budgeted amounts.

- Reconfirm all services are firmly in place ahead of each tour to assist with successful on ground delivery.

- Co-ordinate and confirm guides and ensure they have accurate instructions to carry out their duties.





- Produce accurate final documentation including but not limited to passenger manifests, guide operational itineraries and guest welcome packs while maintaining a high-quality standard consistent with company guidelines.

- Action supplier release back dates and proactively communicate adjustments or cancellations to suppliers in line with agreed contractual terms and conditions to avoid penalties.

- Assist with review of post-tour questionnaires and feedback to assess the quality of services and contribute ideas for improvement.

- Collaborate with relevant teams to log quality control issues and assist with implementing changes to ensure continuous quality improvement.

The successful applicant will have:

- Recent tourism qualifications or previous experience in the travel industry.

- Experience in supplier management, travel operations, or related fields.

- Minimum of 1-2 years of travel industry experience is required.

- Previous experience in a support role in tourism, groups or events preferred.

- Experience working with or an excellent product knowledge of Australia and Current Zealand is desirable.

- Knowledge of GDS system is beneficial (Amadeus preferred)

- Proficiency in MS Office Suite is essential for tour operations.

- High degree of attention to detail.

- Excellent communications skills – both written & verbal.

- Strong time management skills and the ability to prioritise multiple tasks effectively in a fast-paced operational environment.

- Team player is a must with an enthusiastic approach to the role.





- Willingness to take on challenges.

- Australian citizenship or permanent residency is required for this position.

Why work for A&K;?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K;

- Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

- Supportive environment that will make you proud to work for A&K;

- Investment in our staff with both in-house and external training opportunities

- Opportunity to progress your career, not just in Australia but as part of our global business

- Access to our Employee Assistance Program (EAP)

- Work in the enviable CBD office location

- Opportunity to work from home as part of our hybrid working from home/office model

- Monthly birthday celebrations and other team activities

- Staff discounts and Travel Benefit program

- An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies

If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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