Dynamics 365 Customer (Melbourne)

Dynamics 365 Customer (Melbourne)

20 Aug
|
Important Company of the Sector
|
Melbourne

20 Aug

Important Company of the Sector

Melbourne

Technical
Lead – Dynamics 365 Customer Insights Journeys & Power Pages






Roles and
Responsibilities



- Lead the design and
implementation of solutions using Dynamics 365 Customer Insights –
Journeys (Real -time Marketing) and Power Pages (Power Portal).

- Architect scalable and secure
customer engagement solutions, including customer journeys,
segmentation, email marketing, and event management.

- Design and develop Power
Pages portals with custom UI, authentication, and role -based access.

- Provide technical
leadership and mentorship to development teams; enforce coding
standards and best practices.

- Translate business
requirements into technical design documents and scalable
architectures.

- Configure and customize:

- Customer Insights Journeys
(segments, triggers, journeys, forms, emails)

- Power Pages (Liquid
templates, web roles, content, site settings)

- Develop custom solutions
using:

- Plugins, workflows,
JavaScript

- Power Platform (Power
Automate, Power Apps)

- Integrate Dynamics 365 with external
systems and third -party applications using APIs, Azure services, or
middleware.

- Implement security models,
including authentication (Azure AD B2C, external identity providers) and
authorization.

- Drive CI/CD
implementation, workplace management, and deployment strategies
using Azure DevOps.

- Conduct technical
reviews, code reviews, and solution validations.

- Collaborate with
stakeholders, business analysts, and architects to ensure successful
delivery.

- Ensure compliance with data
privacy, governance, and performance standards.





Essential




Skills


- Strong hands -on experience
in:

- Dynamics 365 Customer
Insights – Journeys (Real -time Marketing)

- Power Pages (Power Portal)
development

- Expertise in Microsoft
Dataverse and data modeling.

- Proficiency in:

- C#, .NET, JavaScript

- HTML, CSS, Bootstrap

- Liquid templating

- Experience with Power
Platform tools (Power Apps, Power Automate).

- Strong integration
experience using REST APIs, Azure Functions, Logic Apps.

- Knowledge of security
frameworks, authentication (OAuth, Azure AD B2C), and role -based
access.

- Experience in solution
design, architecture, and technical leadership.

- Familiarity with DevOps
practices, CI/CD pipelines, and environment management.

- Strong problem -solving,
analytical, and debugging skills.

- Excellent communication and
stakeholder management abilities.





Preferred
Skills


- Microsoft certifications
such as:

- PL -200, PL -400, PL -600

- MB -260 (Customer Data
Platform Specialty)

- Experience with Customer
Data Platforms (CDP) and customer data unification.

- Exposure to AI -driven
personalization and customer analytics.

- Knowledge of event
management modules in Customer Insights Journeys.

- Experience with Azure
Integration Services (Service Bus, API Management).

- Familiarity with front -end
frameworks and UX best practices.

- Experience working in Agile/Scrum
environments.

- Domain experience in
industries like Retail, BFSI, Healthcare, or Telecom.








📌 Dynamics 365 Customer (Melbourne)
🏢 Important Company of the Sector
📍 Melbourne

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