Must Have Skills:
Candidates must be Australian Citizens holding an active NV1 security
clearance or higher.

At least 3 years of experience in customer -facing technical
support roles, preferably within a NOC, managed services, or similar
operational setting.Proven experience with technologies from leading vendors
including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate,
Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
•
Exceptional verbal and written communication skills, with the ability to
articulate complex technical concepts clearly to both technical and non -technical
audiences. Excellent customer -facing skills, with a professional, empathetic,
and solutions -oriented approach to every interaction.

Nice to Have Skills:
Experience in Telco/ISP and Australian public sector environments is highly
valued, particularly with knowledge of security and compliance frameworks.
Exposure to network automation (Python, Ansible), cloud networking (AWS,
Azure, GCP), and enterprise -scale network transformation or migration
projects will be a strong advantage.

Minimum Years of Experience 3 Years

Certifications Needed: CCNP, JNCIP, Fortinet NSE, or
ITIL Foundation

Top 3 responsibilities you would expect the Subcon to shoulder
and execute
Own the full lifecycle of incidents, service requests, problems, and
changes—including high -priority and emergency events—from initiation through
to resolution and closure.

Serve as the primary escalation point for complex, high -impact
customer issues, providing expert technical guidance to drive swift and
effective resolutions.

Act as a trusted Technical SME for enterprise customers,
delivering proactive/reactive network support while ensuring SLA compliance
and service continuity.

Any additional information you would like to share about the
project specs/ nature of work
This role operates within a 24/7 NOC/Support workplace.
Candidates must be willing and able to work rotating shift rosters and
participate in an on -call roster as required.