About Retinue

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.

We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace current challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

The Role

This is a unique opportunity for an experienced Manager from a mid-tier accounting firm to take our business and Services Team to the next level. You will be joining a team of professionals with a proven track record of delivering professional services at scale to SMEs across Australia and New Zealand.

You will be responsible for:

- Ensuring clients receive world-class customer service in line with Retinue’s goals and objectives.
- Quality, standard of work, and timeliness of work, including regulatory compliance, in line with the standards of Retinue.
- Meeting SLAs and QA targets.
- Responsible for capacity planning, forecasting, reporting and overall budget of the Accounting and tax areas.
- Build, lead, and manage teams in line with forecast, including hiring, training, mentoring,



and evaluating staff members ensuring they have the skills and resources needed to perform their roles effectively.
- - You will be a forward thinking, inspiring people leader driven by integrity, conscientiousness and peak performance.

Requirements

- Minimum 5 years’ experience in a similar management type role.
- CPA/CA or other suitable qualification.
- High level of commercial and business acumen with deep Accounting and tax knowledge
- Excellent communication, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
- Analytical and forward-thinking mindset with the ability to measure and evaluate training effectiveness and impact.
- Able to communicate financial information to a broad audience and be able to make the complex simple. Highly organised; ability to juggle multiple tasks and deadlines.
- Driven and proactive, with a high level of initiative.
- Effective team player, with an ability to work collaboratively in a fast-paced environment.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

What's Next?

Apply now to join our team and contribute to the success of an Australian small business!

📌 Head of Tax and Accounting (New South Wales)
🏢 Important Business
📍 New South Wales