Head of Support Services - Insurance Group

Location: Sydney CBD (Hybrid working available)
Salary: $140,000 - $150,000 + super + discretionary bonus
Reports to: CFO (Insurance Agencies Division)
Direct Reports: 4

About the Business

This is a confidential opportunity with a leading Australasian insurance distribution and underwriting group operating across Australia and New Zealand. The organisation is part of a larger global insurance platform and supports a diversified portfolio of insurance brokers, underwriting agencies, and financial services businesses.

The group is highly acquisitive, having expanded significantly through M&A; activity and continues to invest heavily in finance transformation, shared services, automation, and operational scalability.

A key focus of the business is the management of high-volume insurance premium flows and trust monies across multiple regulated entities, requiring strong financial governance, reconciliation integrity, and robust operational controls.

The Opportunity

A newly created Head of Support Services role has been established to lead centralised transactional finance operations across the group.

This is a highly visible leadership position responsible for overseeing trust accounting, accounts payable, and broader finance operations support functions across a complex multi-entity environment.

You will play a critical role in strengthening financial controls, improving operational efficiency, and driving standardisation and automation across finance operations.

Key Responsibilities

Trust Accounting & Financial Control

- Oversee end-to-end trust accounting across multiple entities and insurance products
- Ensure accurate processing of trust receipts, payments, journals, and reconciliations
- Manage daily, weekly,



and monthly trust reconciliations and exception resolution
- Maintain compliance with regulatory requirements and client money safeguards
- Monitor trust balances, cash flow, and liquidity requirements
- Act as escalation point for trust-related issues and breaches

Accounts Payable Leadership

- Lead a centralised accounts payable function across the organisation
- Oversee supplier invoice processing, payment runs, and reconciliations
- Ensure strong governance over supplier onboarding and payment controls
- Maintain accuracy in GST coding and financial treatment
- Manage supplier queries and escalations

Governance, Risk & Compliance

- Maintain strong internal controls across all transactional finance activities
- Ensure compliance with trust accounting regulations and internal policies
- Support internal and external audit processes
- Drive breach management, remediation, and reporting
- Strengthen fraud prevention and segregation of duties frameworks

Leadership & Transformation

- Lead and develop onshore and offshore finance operations teams
- Drive process improvement, standardisation, and automation initiatives
- Support finance transformation and shared services optimisation
- Partner with technology teams on systems enhancements and ERP initiatives
- Deliver operational reporting and insights to senior leadership

What We're Looking For





- 5-10+ years' experience in trust accounting, accounts payable, or transactional finance leadership
- Strong background in insurance, financial services, legal, or other regulated environments
- Proven experience leading high-volume finance operations teams
- Strong understanding of trust accounting principles and financial controls
- Experience with ERP systems and finance workflow tools
- Advanced Excel and solid analytical capability
- Demonstrated leadership and stakeholder management skills

Highly desirable:

- Experience with offshore/shared services teams
- Exposure to finance transformation or automation projects
- CPA/CA qualification (or equivalent)

Why This Role

- Newly created leadership role with genuine scope to shape the function
- Highly acquisitive and fast-growing insurance platform
- Strong backing from a major global insurance group
- Significant exposure to M&A; integration and operational scaling
- Opportunity to drive finance transformation and automation initiatives
- Hybrid working model with flexibility

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📌 Head of Trust Accounting (Sydney)
🏢 Nameless
📍 Sydney