ICT Customer Support (Alice Springs)

ICT Customer Support (Alice Springs)

20 Aug
|
Important Group
|
Alice Springs

20 Aug

Important Group

Alice Springs

Job Title: ICT
Customer Support



Salary:
60 -65K AUD



Location -
Alice Springs, Northern Territory, Australia.



Tasks and Responsibilities:



· determining software and
hardware requirements to provide solutions to problems



· responding to inquiries about
software and hardware problems



· adapting existing programs to
meet users' requirements



· installing and downloading
appropriate software



· ensuring effective use of
applications and equipment



· implementing computer networks



· designing and maintaining
websites



· repairing and replacing
peripheral equipment such as terminals, printers and modems







· may work in a call centre





Requirements

· AQF Associate Degree, Advanced
Diploma or Diploma



· At least three years of
relevant experience and/or relevant vendor certification



· Experience in telephone -based
IT Support/operations



· Strong communication and
customer service skill



· Relevant Industry
certifications would be highly regarded



· Ability to resolve issues as
they arise and provide effective solutions





Benefits

· Employer Sponsored Visa.



· Permanent Residency (PR)
pathway after 3 years of employment.





📌 ICT Customer Support (Alice Springs)
🏢 Important Group
📍 Alice Springs

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