Role Overview


We are looking for a friendly, customer -focused Jewellery Store Team Member to deliver exceptional service and support daily store operations. You will play a key role in driving sales, maintaining store presentation, and creating a welcoming shopping experience for customers.

Key Responsibilities


Sales & Customer Service


- Greet and assist customers in a warm and skilled manner

- Understand customer needs and recommend suitable jewellery products

- Achieve individual and store sales targets

- Upsell and cross -sell products to maximise revenue


Store Presentation

- Maintain high visual merchandising standards (e.g., peg displays, gondolas, counters)

- Ensure all jewellery is displayed neatly, safely, and attractively

- Restock and rotate products as needed


Operations & POS Handling

- Operate POS system for billing and transactions

- Handle cash, card payments, and refunds accurately





- Assist with opening and closing procedures


Inventory Support

- Assist with stock receiving, tagging, and pricing

- Participate in stock counts and inventory checks

- Report low stock levels to the Store Manager


Customer Experience & Aftercare

- Handle customer queries and basic complaints professionally

- Provide product care advice (cleaning, storage, handling)

- Build rapport with customers to encourage repeat business


Requirements

Key Requirements

- Previous retail or customer service experience (jewellery/fashion preferred)

- Strong communication and interpersonal skills

- Passion for jewellery, fashion, or accessories

- Basic understanding of sales techniques

- Ability to work in a fast -paced retail environment

- Flexible availability, including weekends and holidays