Urgent requirement of - Contract -

Requirements

- Curate knowledge of technology lifecycle and processes

- Understanding IT Services used by Virgin Australia (people, processes and technologies)

- Functional and technical knowledge of end-user computing services and how these services are consumed

- Relevant degree, qualification or equivalent experience in service delivery and general technology solutions

- Demonstrated understanding of end-user computing environments in a large-scale enterprise context

- Demonstrated strong understanding of quality customer service approach, clear qualified communication and effective interpersonal skills

- Demonstrated ability to prioritise tasks

- Demonstrated understanding of ITIL practices, incident and request management and experience with applicable software/services

- Knowledge of information systems and associated delivery methods to enable satisfaction of target service level objectives.

- Direct experience in ITSM

- Experience in working in Agile Environment using Jira.

- Excellent document, presentation creation, and written and verbal communication skills

- Ability to train a service-oriented team to deliver to business aligned priorities





- Demonstrated initiative and proactive approach

- Proven ability to train and drive continual improvement and to support others through technical change

- Experience working in a large multi business unit organisation

- Experience training and quality assurance in a 24hr x 7day critical systems and services environment

- Understanding of applications and infrastructure landscape used by Virgin Australia with specific focus on the delivery of highly effective and responsive support services.

- Certification in customer service, communication or interpersonal skills

- Airline industry experience

- ITIL Intermediate Level Certification

- Experience in Service Desk Training

- Experience in Quality Assurance

- Knowledge of the internal VA business structures

- Knowledge of mobile device management platforms with all currently utilised vendors (Microsoft Intune)

- Knowledge of working in an Agile Environment

Duration: 06 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

Email: [email protected]

📌 Junior Quality Analyst - Contract - Brisbane
🏢 Leading
📍 Brisbane