Network and Service Desk Analyst - Permanent Role Your new company

You'll be joining a growing managed services organisation that prides itself on delivering reliable, hands-on IT support to a diverse client base. The business is known for its strong customer focus, team-oriented culture, and commitment to developing its people through structured training and real-world exposure to modern technologies.
Your New Role
As a Level 1/2 Support Engineer, you will be a key onsite representative of the business, providing face-to-face technical support to clients across a range of environments. This role is ideal for someone who is professional, client-focused, and eager to continue building their technical skillset.You will complete scheduled onsite support engagements, troubleshoot common networking and infrastructure issues, and provide Microsoft 365 support across core services. While this is not a senior role, it offers excellent exposure to a wide variety of technologies and environments, making it a strong stepping stone for future progression within an MSP.
What You'll Need to Succeed

- A basic understanding of networking principles, including switches, firewalls, and cabling




- Foundational experience supporting Microsoft 365
- The ability to follow processes for equipment builds, installs, and decommissioning
- A valid Australian driver's licence and the ability to use a company vehicle

Highly regarded but not essential:
- Previous MSP experience
- CCNA certification or currently working towards it
- Exposure to cloud platforms such as Microsoft 365 and Azure

What You'll Get in Return

- A supportive and friendly team environment
- Hands-on exposure to a wide range of clients and technologies
- Clear training, certification, and development pathways (including cloud technologies)
- Opportunities to progress into cloud engineering or higher-tier support roles
- The chance to be part of a growing MSP with exciting future projects

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] or call +6128226 9709If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.#2987532

📌 Network and Service Desk Analyst (Sydney)
🏢 Important Group
📍 Sydney