Come transform the future with us!

What is a typical workday?

Join Dragonfly as our Operations Planning Analyst, a newly created role within our expanding Network Support Team, focusing on capacity planning, peak readiness, and data analysis to underpin ongoing improvement initiatives.

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Position Overview:

As the Operations Planning Analyst, you will play a crucial role in enhancing operational performance across our network by converting data into actionable insights and assisting with deployment and execution within our delivery hubs. You will be a key part of the Control Tower initiatives, ensuring effective monitoring, planning, and execution, particularly during peak periods or high-volume events.

Your responsibilities include assisting with capacity planning and network readiness, and ensuring the accuracy of essential planning inputs and parameters across the business. This position is well-suited for someone who excels in a fast-paced, collaborative environment, is solutions-oriented, and seeks to have a meaningful influence on daily operations.

Key Responsibilities:

- Analyse operational performance and identify opportunities for improvement across the network.

- Identify operational, network, and capacity risks and propose practical mitigation plans.





- Support the Control Tower framework by contributing to its core pillars of Control, Planning, and Execution.

- Participate in command centre activities during peak periods by monitoring daily station and network performance and proactively raising risks or flags.

- Analyse historical trends, forecasted demand, and business growth to support short and medium-term capacity planning.

- Maintain the accuracy and integrity of key operational and network planning parameters, inputs, and reporting outputs.

- Develop insights, dashboards, reports, and presentations to support management decision-making.

- Collaborate with Continuous Improvement and cross-functional stakeholders to design and implement operational improvements.

- Support station openings, network changes, and rollout planning by working closely with Operations, Finance, Linehaul, IT, and other stakeholders.

- Support management efforts related to new tools, processes, reporting, and operational innovations.

- Maintain a strong understanding of station realities, operational constraints, and regional challenges.

- Stay current with industry’s best practices in operations analysis, planning, and performance management.

- Champion Dragonfly’s core values of Teamwork, Customer Focus, Innovation, and Diligence.

Qualifications & Experience:

- Bachelor’s degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field.

- Proven experience as an Operations Analyst or in a similar analyst role within operations, logistics,



capacity planning, or network planning.

- Strong analytical and problem-solving skills, with the ability to interpret data and provide practical recommendations.

- Proficiency in Excel, SQL, and other data analysis or reporting tools and techniques.

- Excellent communication and presentation skills.

- Ability to work independently and collaboratively across teams.

- High attention to detail, with the ability to manage multiple priorities in a rapid-paced environment.

- Adaptable, proactive, and comfortable supporting change and continuous improvement initiatives.

- Experience with process improvement methodologies such as Lean or Six Sigma is considered an asset.

- Available for short-distance travel when required.

Why Join Dragonfly?

- Enjoy a collaborative, team-oriented environment.

- Enjoy a hybrid working arrangement.

- Make a tangible and measurable impact.

- Competitive remuneration package.

- Growth and development opportunities in both Australia and Canada.

- Opportunity to make an impact and be a part of a rapidly growing Company.

Analysing your next step? Execute the action plan – Apply now!

Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly.

📌 Operations Analyst - Planning (Brisbane)
🏢 Important Company of the Sector
📍 Brisbane