Last date to apply:

25 June 2026

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Position: Professional Contractor Service Centre (PCSC) Representative (All States)

Sector/Unit: Construction

Reports To: Regional Sales Manager

Location: Various

Unit/Department Description:

Responsible for providing service excellence to our Sales & Service teams and Professional Contractors.

Essential Duties:

· Managing Professional Contractors

o Phone calls & walk in enquires

o Service needs

o Proactive diamond tool & SP&A; sales

o Technical support

· Adhere to Branch processes & policies

o Account & Cash transactions

o Stock management

§ Inventory control

· Collection, dispatch and deliveries

· Cycle counts – Weekly & Quarterly

o Service department

§ Approval of repairs, parts ordering, processing and invoicing

Preferred qualifications:

- Completed year 12 or trade qualifications

- Trade or Customer service experience

Key Competencies and Capabilities:





- Excellent phone manner with strong verbal and written communications skills and able to clearly articulate relevant information

· Inventory management

· Demonstrated technical or mechanical aptitude

- Well-developed planning and organisation skills

- Team focused with experience in a successful and cohesive customer support team and the ability to thrive in a multi-channel matrix organisation

- Demonstrated computer skills including MS Office, and the ability to adapt to new systems and software

- Strong desire to learn new products and develop new skills

- Initiative and proactive attitude to problem solving in a busy workplace

- Demonstrated ability to be able to multi-task

- Robust customer orientation

- Approaches challenging tasks with a ‘can-do’ attitude

- Committed to maintaining a safe and healthy workplace consistent with company policy and individual well being

- Forklift license

📌 Pcsc (Australia)
🏢 Important Company of the Sector
📍 Australia