- You have an absolute passion for protecting customers and reducing scam harm in moments that matter
- You enjoy being an empowered delivery leader who drives high-impact outcomes across complex risk, regulatory and operational environments
- You are excited about using emerging technology, data and automation to improve scam identification, lodgement and resolution experiences

Do work that matters

This role will see you take responsibility for delivering a seamless and compliant end-to-end scams complaints and resolution journey for RBS. In a rapidly evolving regulatory and industry landscape you will work across channels and systems to ensure customers experience fair, transparent and timely outcomes, while balancing risk, compliance and operational sustainability.

See yourself in our team

The Everyday Banking team supports the full spectrum of customers' transaction banking and deposits needs from birth through to retirement. We support over 9 million customers manage their day to day spend, save to achieve their financial goals, and more. We have end to end accountability for all Retail Deposits and Transactions products and customer experiences, the groups Open Banking obligations and key customer journeys including Disputes, Deceased Estates and Retail Authorities and Tokenisation.

Within Everyday Banking, the E2E Customer Journeys Crew is responsible for the design and delivery of exceptional customer journeys for critical processes such as Disputes, Deceased Estates and Retail Authorities, Tokenisation and Scams. These journeys are an opportunity to show true care for our customers as they engage with us at moments that matter, when they are in particularly vulnerable circumstances.

As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.

More specifically you will





- Support implementation of the ACMA Scam Prevention Framework and AFCA Receiving Bank Rule
- Establish day 1 controls and playbooks, while shaping a sustainable mid-term operating model aligned to industry direction
- Reduce customer friction and rework while strengthening defensibility, fairness and loss outcomes
- Translate regulatory, policy and industry requirements into clear guidelines and SOPs for change initiatives where Retail customers may make us aware of a scam
- Facilitate stakeholder alignment and prepare materials for governance, risk and regulatory forums as required
- Act as a strong advocate for risk-aware, customer-first delivery, embedding controls and compliance into solutions by design

We're interested in hearing from people who have:

- Proven experience as a Product Owner or delivery-focused product leader, ideally within financial services
- Ability to navigate complex risk, policy, compliance and regulatory requirements while still delivering at pace
- Experience working on scams, fraud, disputes, complaints or regulated servicing journeys (preferred)
- Effective communicator and strong collaboration skills with the ability to align diverse stakeholder groups
- Strong delivery skills in an Agile environment, including backlog management, prioritisation and dependency management
- Organisation skills to keep initiatives on track, managing significant change and time pressures
- A Risk Management mindset to assess and control an organization's exposure to risks of various kinds and apply this appropriately to diverse situations

If this sounds like you apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 30/03/2026

📌 Product Owner Senior Scams (Sydney)
🏢 Important Business
📍 Sydney