20 Aug
|
Important Business
|
Hoppers Crossing
20 Aug
Important Business
Hoppers Crossing
Role Overview
We are looking for a friendly, customer -focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.
As a new retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup setting—hands -on, proactive, and ready to take ownership.
As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end -to -end—from sales and customer experience to operations, staffing, and execution.
You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.
Key Responsibilities
Sales & Revenue Ownership
- Drive daily, weekly, and monthly sales targets
- Actively sell on the floor—this is a highly hands -on sales role
- Upsell and cross -sell jewellery to maximise basket size
- Track KPIs such as conversion rate, ATV, and footfall
Store Setup & Execution (Startup Environment)
- Support store launch activities including setup, merchandising, and display execution
- Ensure the store is always visually appealing and customer -ready
- Take ownership of fixing day -to -day issues without escalation
Customer Experience
- Deliver a warm, engaging, and personalised shopping experience
- Build repeat customers and local community engagement
- Handle customer queries, complaints, and after -sales service
Team Management (Lean Team)
- Recruit, train, and manage a small team of sales associates
- Prepare rosters aligned with peak shopping centre hours
- Lead by example—sell alongside the team
- Motivate team members to achieve targets
Operations & POS
- Manage billing, POS transactions, refunds, and cash handling
- Oversee opening and closing procedures
- Maintain daily sales and performance reports
Inventory & Stock Control
- Manage stock levels, replenishment, and stock takes
- Ensure accurate tagging, pricing, and display of jewellery
- Minimise stock loss and shrinkage
Security & Compliance
- Ensure safe handling of high -value jewellery items
- Follow mall and company policies
- Maintain store security and loss prevention practices
Key Requirements
- 2–5 years experience in retail, preferably in jewellery or fashion
- Proven sales ability (must be comfortable actively selling)
- Strong ownership mindset and ability to work independently
- Excellent communication and customer engagement skills
- Experience with POS systems and retail operations
- Ability to work weekends, late hours, and public holidays