About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

- Market-competitive salary | Parramatta based | 5 min from public transport hub
- Work in a supportive team to meet crucial business goals
- Join one of Australia's largest security companies and an Employer of Choice

About the Role

MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is a Day time opportunity with rostered shifts as below, with work across weekdays and weekends.

Training Week - 8am- 4pm

Week 1 – 05:30am to 1.30pm OR 6am to 2pm (based on portfolio)

Week 2 – 10am to 6pm

What does the role involve?

- Deliver exceptional customer service

- Work as part of a team

- Proven ability to cope under pressure

- Think on your feet

- Good knowledge and use of Microsoft applications





- Desirable – Background in administration/Call Centre/Rostering or similar.

About you

You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.

We need

- Demonstrated experience in rostering, administration, or contact centre

- Highly developed communication and interpersonal skills

- Professional phone manner

- Full Australian Working Rights

- Willing to undergo a National Police Check

- Willing to work from our Parramatta office for the first few weeks for training

- Australian citizens as some of our clients are government clients

VETERANS ARE ENCOURAGED TO APPLY

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

- be certified by the Workplace Gender Equality Agency,

- be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

📌 Rostering Coordinators (Australia)
🏢 Important Company of the Sector
📍 Australia