The Role

This is a dynamic back office support role with a primary focus on supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages. Full-time position available covering standard working hours.

Key responsibilities of this role include:

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Managing existing customers payment arrangements, redraws & ad-hoc requests

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Processing daily loan and treasury transactions

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Actioning loan variations once approved by the credit team

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Liaising with customers who request variations to their home loans,

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Assisting with the processing of home loan variation requests,

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Performing loan maintenance and remediation when required

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Processing discharge requests and providing final payout figures prior to settlement

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Maintaining clear and effective communication with internal and external stakeholders

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Completing daily internal quality assurance checks

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Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations

Who are we looking for?

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You have at least 1 year customer service experience within the finance industry

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Experience in processing mortgage discharges and variations is preferred.

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PEXA experience will be highly regarded

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Ability to work unsupervised

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Proficient in Word, Excel and Outlook

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Ability to handle high volumes

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Excellent time & priority management as well as organisational skills

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You can process work accurately but also efficiently with a great eye for detail

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You have fantastic interpersonal and communication skills

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You have a proactive approach to resolving problems and can think outside the box

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You are wired to do things differently better, fairer, faster

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You can handle a quick paced rapidly changing work environment

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You get energy from helping Customers and saving them a bucketload

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You bring positivity, energy, flexibility and you adore change

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You know your stuff and you aren’t stuck in your ways

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You enjoy moving at speed and getting things done

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team.

What we can offer you?

The opportunity to work with a kick ass team of fast movers and shakers who want to create some real change in the industry. We believe in autonomy, bravery, moving fast and having a go. We are focused on building a company where everyone wants to work because they feel valued, empowered and passionate about helping customers get out of debt sooner.

Benefits & Perks

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Flexible and casual working environment

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Ability to work from home

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Loads of support and training

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Fantastic team culture with monthly events

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.

📌 Service Hub Consultant (Sydney)
🏢 Important Company of the Sector
📍 Sydney