Your Role as our Team Leader – Aged Care Volunteer Visitors Scheme (ACVVS)

The Team Leader – ACVVS provides leadership and oversight of the Aged Care Volunteer Visitors Scheme, ensuring the program runs smoothly, meets compliance requirements, and delivers meaningful outcomes.

Leading a small team, this role supports the matching of socially isolated older people with caring volunteers, while fostering a positive and supportive environment for both staff and volunteers.

Key responsibilities include:

- Lead, mentor, and support a team of ACVVS Coordinators, fostering a collaborative and high-performing environment.

- Oversee caseload allocation to ensure efficient matching and balanced workloads.

- Ensure full compliance with ACVVS National Guidelines, Aged Care Quality Standards, and WMQ requirements.

- Drive volunteer recruitment and community outreach to engage diverse volunteers and isolated older people.

- Maintain accurate records, reporting, and data integrity across all systems, including preparation of KPIs and funding reports.

- Oversee onboarding, security checks, and training to ensure volunteers are well-prepared and compliant.

- Build strong partnerships with aged care providers and implement feedback processes to enhance program impact and experience.

This is a fixed-term position until 30/06/2031.

What We Offer

- Community-Focused Team Culture: Be part of a passionate team that values connection, collaboration, and making a genuine difference in people’s lives every day.

- Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment reducing your taxable income and giving you more in your pocket.

- Flexibility and Balance: Life is full of demands, and we understand that everyone’s situation is different. Where practicable, we offer a range of flexible work options to help you achieve the balance that works for you.





- Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.

- Free and Secure Car Parking: No more paid parking! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work

What We’re Looking For

- Proven experience leading and developing small teams, ideally within community services or aged care.

- Strong interpersonal and communication skills, with the ability to engage diverse stakeholders and deliver skilled reports, presentations, and training.

- Experience managing contracts, KPIs, compliance, and reporting within a regulated environment.

- High attention to detail in data management and record-keeping, alongside a genuine passion for supporting older Australians and reducing social isolation.

A Valuable Addition, Yet Not a Must-Have!

- Strong understanding of the Aged Care Volunteer Visitors Scheme (ACVVS) or similar federally funded community-based social support programs.

- Tertiary qualifications, diploma, or relevant experience in Community Services, Human Services, Social Science, or a related field.

- Experience using CRM databases and the ACVVS portal (or similar government reporting platforms) for data management and reporting.

Essential Requirements

- Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

- Relevant probity checks required by legislation and WMQ Limited policy.

- Current Driver’s Licence and willingness to travel for work

Apply Now!

Be part of something meaningful - Click Apply today!

Join a Team Where Your Work Truly Matters

Our Volunteer Relations Team is at the heart of the communities we serve. They connect passionate people with meaningful opportunities, creating a welcoming and supportive environment where volunteers feel valued and inspired.

Through genuine relationships and a shared commitment to care, the team helps volunteers make a real difference in the lives of others by strengthening community connections and bringing our mission to life every day.

📌 Team Leader - ACVVS (Australia)
🏢 Leading
📍 Australia