Job Title: Retail Support Representative
Location: Rowville, Victoria, Australia

OVERVIEW

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

RESPONSIBILITIES

- Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines

- Demonstrate in-depth knowledge of SRAM products, including current and previous product lines

- Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement

- Initiate and complete repair processes on SRAM products according to factory specifications

- Attend industry-sponsored events, as needed, to provide technical support

- Other duties as assigned

QUALIFICATIONS

- 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics

- Extensive bicycle mechanical knowledge,



supported by practical proficiency in technical diagnostics, repairs, and maintenance

- Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties

- Robust customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner

- Ability to learn quickly via on-the-job experience, training, and customer interaction

- Excellent written, verbal, and organizational skills

- Proficiency with Microsoft Word and Excel; SAP knowledge a plus

- Ability to travel domestically and internationally, including weekends, up to 10% as needed

- Initial training period of 3–4 months

- Bonus- A passion for cycling!

COMPENSATION & BENEFITS

- Starting salary: $70,000 AUD

- Eligible for annual corporate bonus based on company and individual performance

- Superannuation

- Paid time off

📌 Technical Support Representative (Rowville)
🏢 Nameless
📍 Rowville