The ultrasound applications specialist position is responsible for providing formal technical and clinical support during the sales process primarily within QLD supporting the Cardiac ultrasound segment. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our VIVID ultrasound platforms.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
- Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
- Facilitate team communication and the sharing of best practices
- Provide clinical, technical and professional guidance as necessary to improve the customer experience
- Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
- Responsibilities may also include ongoing post-sale customer support
Required Qualifications
- Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
- Demonstrates clinical scanning proficiencies on current products/platforms
- At least one of the following core experiences:
- - Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or;
- at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
- Proficiency in computer skills in Microsoft Office Suite products
- Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
- To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
- Ability to communicate effectively using local language
Desired Characteristics
- Solid presentation skills (public speaking and lecture experience desired)
- Demonstrated ability to understand and present complex material in understandable terms
- Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
- Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
- Proven professional business acumen
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
- Team oriented with a customer satisfaction mindset
- Willingness to be flexible/adapt to changing work environments
- Produce well-written post-training reports and product feedback
- Thrive in a fast-paced, dynamic business environment.
- Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront