Well established managed service provider is looking for an experienced IT Director Your new role
- Develop and maintain a deep functional knowledge of customer's goals, technical challenges, and business critical infrastructure
- Own the customer relationship, field technical escalations, and serve as the client's trusted advisor and advocate
- Assist with budget forecasting and financial cost analysis reports and documentation
- Coordinate with project team for scope of work creation, assist with project and services implementation, participate in project meetings/calls as well as in the onboarding of recent customers to ensure a successful and lasting friendship
- Develop a strategy to meet the profitability targets of customer contracts
- Maintain technical competence by attending and participating in trainings, webinars, and certification courses
- Regularly engage and partner with members of the Engineering, Technica Account Management, Project Management, & Service Delivery teams
- Provide technology guidance and near-term strategic direction for client accounts
- Review and participate in client change management review and approvals
- Monitor Account Management dashboards and team assigned case queues
- Create, consolidate,



and update internal and client process and technical documentation
What you'll need to succeed
- At least five years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role
- Proven ability to adapt to new technologies and learn quickly
- Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
- Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers
- Professional experience in relationship management, conflict resolution, and negotiation skills
- Strong leadership skills - Must act as our clients' trusted advisor
- Excellent written and oral communication skills, including client-facing presentation skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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