Highly engaged team

Manage our LAU - AUS - Retail - Chadstone - MEL - Retail retail store

Join us in our mission to enchant the world with chocolate, where tradition and innovation come together to create a truly memorable experience.

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a excellent work environment with their team.

We are seeking a passionate and driven State Manager who thrives on leadership, builds strong connections, and brings energy to an international premium brand.

About the Role:

As our State Manager, you will report into the Retail Operations Manager. You will build a strong and consistent in-store presence, with frequent time spent across the portfolio You will partner closely with the Store Manager’s across Victoria to drive store performance, elevate the customer experience, and develop a high-performing team of Chocolate Ambassadors.

You will do this by:

- Lead & Inspire Teams by coaching and developing Store Managers, building a high-performance, accountable and engaged team culture.

- Deliver sales, budgets and KPIs through strong operational execution and performance management.

- Oversee Multi-Site Operations – ensure consistency across stores in customer experience, visual merchandising, rostering, and operational standards.

- Enhance Customer Experience - Champion a premium, world-class service culture and respond effectively to customer feedback.





- Maintaining Visual Excellence – ensuring strong VM execution and that all stores are merchandised in line with marketing guidelines

- Develop Talent and Capability, lead recruitment, succession planning, and ongoing training to build strong talent pipelines.

- Ensure Compliance, safety and maintain adherence to WHS, food safety, and company policies through audits and governance.

- Oversee costs, analyse performance data, and drive efficiencies across the portfolio.

What We’d Love You to Bring:

- Proven experience in multi-site retail or hospitality leadership

- Experience managing large, geographically dispersed teams

- Strong commercial acumen with a track record of delivering results

- Exceptional leadership and stakeholder engagement skills

- Strong analytical and problem-solving capability

- Ability to influence, coach, and drive accountability

- Strong presentation skills, with the ability to engage and inspire at all levels

- Solid understanding of retail operations and performance drivers

- Retail or Hospitality qualification (preferred) and Food Safety Supervisor certification (desirable)

What we can offer you:

- Career opportunity and leadership development

- An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently

- A paid day off on your birthday every year

- Free hot drinks all working days and 50% staff discount

We'd love to get to know you!

📌 VIC Retail State Manager (Australia)
🏢 Leading
📍 Australia