About us: Hardware & General is a family-owned building and plumbing supplier based in Sydney. Founded in 1960 by Walter MacGregor, we've grown from a single corner store into a network of retail outlets across Sydney, while remaining proudly family-run and now in our third generation.
What You'll Be Doing:
This role is split between warehouse operations and customer service/sales. You will ensure the smooth running of the warehouse and yard by safely handling stock, managing deliveries, and keeping inventory organised. You will also support customers in-store by providing great service, product advice, and assisting with sales.
Key Responsibilities Include:
Warehouse & Yard
- Safely operate a forklift and handle materials including loading, unloading, sorting, counting, and organising stock
- Receive incoming goods and allocate them correctly to the warehouse or store
- Prepare and load orders for delivery and monitor stock levels
- Report damaged or missing stock and support order fulfilment across departments
- Work across warehouse, store, and yard areas as needed
- Follow all Work Health & Safety (WHS) policies and procedures
Customer Service & Sales
- Engage with customers, identify needs, and recommend suitable products
- Process quotes, sales orders, returns, and scheduling accurately
- Build strong customer relationships to encourage repeat business
- Work with internal and external teams to support customer requirements
- Resolve customer issues and escalate where required
What We're Looking For:
- Ability to prioritise tasks and work independently
- Physically fit and able to lift up to 25kg when required
- Previous experience with building materials is an advantage (not essential)
- Strong communication skills and a team-focused attitude
- Reliable with a strong commitment to protected work practices
- Ability to understand customer needs and provide suitable solutions
- Confident in recommending additional products to support sales outcomes
- Accurate with transactions, stock handling, and following safety procedures
- Current Forklift Licence (LF)
- Previous warehouse or yard experience
- Experience in the tiles, building, plumbing or home & garden industry (preferred)
What You'll Get in Return:
- Stable, long-term employment with a respected family business
- Supportive team culture with experienced staff
- A business that genuinely invests in your growth
- Staff discounts after probation
- Real career pathways across multiple Sydney locations
Apply now to grow your career with Hardware & General!
Please note that successful candidates will be required to complete a pre-employment medical assessment and drug and alcohol screening