Warehouse Storeperson (Tiles - Brookvale)

About us: Hardware & General is a family-owned building and plumbing supplier based in Sydney. Founded in 1960 by Walter MacGregor, we've grown from a single corner store into a network of retail outlets across Sydney, while remaining proudly family-run and now in our third generation.

Our core customers: Builders and trade professionals, and we pride ourselves on delivering the products, expertise, and service they rely on to get the job done.

Our locations: Brookvale (our flagship site with multiple specialist sales centres), Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.

What You'll Be Doing:

This role is split between warehouse operations (70%) and customer service/sales (30%). You will ensure the smooth running of the warehouse and yard by safely handling stock, managing deliveries, and keeping inventory organised. You will also support customers in-store by providing great service, product advice, and assisting with sales.

Key Responsibilities Include:

Warehouse & Yard (approx. 70%)

- Safely operate a forklift and handle materials including loading, unloading, sorting, counting, and organising stock

- Receive incoming goods and allocate them correctly to the warehouse or store

- Prepare and load orders for delivery and monitor stock levels

- Report damaged or missing stock and support order fulfilment across departments

- Work across warehouse, store, and yard areas as needed

- Follow all Work Health & Safety (WHS) policies and procedures





Customer Service & Sales (approx. 30%)

- Engage with customers, identify needs, and recommend suitable products

- Process quotes, sales orders, returns, and scheduling accurately

- Build strong customer relationships to encourage repeat business

- Work with internal and external teams to support customer requirements

- Resolve customer issues and escalate where required

What We're Looking For:

- Ability to prioritise tasks and work independently

- Physically fit and able to lift up to 25kg when required

- Previous experience with building materials is an advantage (not essential)

- Robust communication skills and a team-focused attitude

- Reliable with a strong commitment to safe work practices

- Ability to understand customer needs and provide suitable solutions

- Confident in recommending additional products to support sales outcomes

- Accurate with transactions, stock handling, and following safety procedures

- Current Forklift Licence (LF)

- Previous warehouse or yard experience

- Experience in the tiles, building, or home & garden industry (preferred)

What You'll Get in Return:

- Attractive staff discounts across all our premium brands

- Supportive, experienced, and secure team environment with long-standing employees, where collaboration and stability are valued

Join a business with a proud family history and make an impact from day one.

Apply now to grow your career with Hardware & General!

📌 Warehouse Storeperson (Tiles - Brookvale)
🏢 Important Group
📍 Brookvale