We are hiring an ambitious Retail Operations Assistant Manager to join our incredible team at Pandora in Belrose 2085, NSW.
Growing your career as a Full Time Retail Operations Assistant Manager is a terrific chance to develop relevant skills.
If you are strong in teamwork, critical thinking and have the right personality for the job, then apply for the position of Retail Operations Assistant Manager at Pandora today!

The Assistant Retail Operations Manager plays a crucial role in supporting the Retail Operations Manager and Retail team in achieving its goals. They are responsible for supporting Operations of the Concept Store Network (Owned & Operated and Franchise) in the PGA Cluster and ensuring that the sales strategies in the Pandora's Phoenix strategy, are effectively integrated, and supported at a store level. The focus of this role is on managing the Front-End Operations of the department through effective communication and management of key commercial projects and tasks, to support our Retail teams.

KEY RESPONSIBILITIES:

- Support the Retail Operations Manager by managing the Front-End Operations of the department through Communications and Key Commercial Projects and Tasks
- Oversee the support of the Store Network in the Pacific Greater Cluster by implementing strategies to streamline operational tasks and functions of the department.
- Support the integration of the Greater Asia Cluster through the creation of a Pandora Operating Manual for key front-end processes.

Retail Communications:

- Collaborate with cross-functional departments to manage the collation and distribution of information to Retail Teams through established communications channels such as The Weekly Wrap, The Regional Roundup and Bella’s Bulletin.
- Manage and ensure the maintenance of the CONNECT App platform across all functionalities including Newsfeed, Calendar, Documents, Tasks and Communities
- Partner with the Training Department to drive engagement and usage of the CONNECT App through providing visibility with reporting, driving engagement initiatives, and acting as a role model for the platform.
- Collaborate with cross-functional departments and work independently to execute tasks to support key commercial activities tracked in The Critical Path Meeting
- Develop and elevate the Store Activity Guide to become a valuable and indispensable document for the store teams to execute on Cycle launches and Key Promotions
- Collaborate with the Retail Operations Manager,



District and Regional Manager Group and key departments to create key materials and processes for peak trade periods to support the retail stores

Retail Support:

- Support the integration of the Greater Asia cluster through the creation, training, and maintenance of a Pandora Operations Manual
- Partner with the Customer Service department to analyse fan compliments and complaints. Implement strategies to improve upon Fan and Pandorian experiences.
- Oversee the creation and execution of Retail Incentives and Initiatives
- Support the expansion of the network by managing the Retail Operations components of the New Store Openings process and support new stores and Pandorians in their onboarding.
- Oversee the execution of store support activities by the Retail Operations Executives such as store supplies, stationary, store services and ad hoc store requests.
- Oversee the Retail Operations Inbox to ensure store's receive timely and effective support for queries that are raised

OMNI Projects:

- Support the Ecommerce function in driving and communicating on key initiatives such as Ship From Store and Click and Collect

REQUIRED KNOWLEDGE AND EXPERIENCE

- Minimum of 3-5 years’ experience in a Retail Operations Role
- Excellent written and verbal communication skills.
- Attention to detail and high standard of delivery.
- Stakeholder management and relationship building abilities.
- Experience with a Retail Operations App Platform is preferable.
- Excellent in MS Office Applications

REQUIRED COMPETENCIES:

- Proactive and driven, able to handle demanding goals and continuously improve through training and development opportunities.
- Strong communication and interpersonal skills with the ability to effectively negotiate, persuade, and build relationships with stakeholders.
- Solution orientated and customer centric mindset with the Retail Team needs and experience front of mind.
- Skilled in building and maintaining positive relationships with customers and colleagues, demonstrating adaptability in interacting with individuals at all levels.




- Capable of thriving in a high-pressure environment, with the ability to maintain a positive attitude and control emotions.
- Ability to collaborate as part of a group as well as the ability to work autonomously with or without significant guidance.
- Highly vigilant with attention to detail and a very high standard of delivery.
- Ability to prioritize tasks and handle a rapid-paced environment effectively.
- Excellent time management skills and the ability to meet deadlines.

THE REWARD

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:

- Generous staff discount on all Pandora products
- A day off on your birthday
- Opportunities for development
- Health care package
- STIP Bonus
- Hybrid working arrangement: 3 days in the office 2 days working remotely

ABOUT PANDORA

Headquartered in Copenhagen, Denmark, Pandora is the world’s largest jewellery maker with presence in more than 100 countries across the globe. At Pandora, we give a voice to people’s loves. Beloved for our inimitable charm bracelet, Pandora jewellery offers intricate design and craftsmanship, brought to life by the magic of the stories expressed and interpreted by its wearer.

Each Pandora piece is hand finished in Thailand in our Gold LEED Certified facilities, using up to 71% recycled metal grains. Looking ahead, Pandora is determined to further reduce its climate footprint by joining the Science Based Targets initiative and by 2025 is committed to being carbon neutral and fully circular in production. Whether our ambitious sustainability practices or our support for young voices via our partnership with UNICEF, we are immensely proud of our values.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

Benefits of working as a Retail Operations Assistant Manager in Belrose 2085, NSW:

● Excellent perks
● Company offers career progression opportunities
● Advantageous package

📌 Retail Operations Assistant Manager - with Great Benefits (Belrose)
🏢 Nameless
📍 Belrose