We are looking to hire an ambitious Case Manager Level 1 to join our high calibre team at Allianz in Charlestown 2290, NSW.
Growing your career as a Full Time Case Manager Level 1 is a terrific opportunity to develop useful skills.
If you are strong in presentation, people management and have the right initiative for the job, then apply for the position of Case Manager Level 1 at Allianz today!

Case Manager Level 1 | Personal Injury | Charlestown, NSW

- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

What if you could play a more hands-on role in helping injured workers get back on their feet?

You’ll be directly improving our customer's lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

Purpose

The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements.

- Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
- Maintaining regular contact with customers and/ or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
- Proactively managing claims, identifying and managing return to work barriers on individual claims and implementing strategies to address these.




- Ensuring data is maintained through correct data entry.
- Ensuring privacy standards are maintained and privacy breaches are managed appropriately and high level of privacy is maintained in all interactions.
- Actively contribute to the achievement of business targets and participate in departmental projects, as required.

Important to your success:

- Experience in Case Management/ Claims within Workers Compensation/Personal Injury is preferable but not mandatory
- Demonstrates enthusiasm and ability to deliver high quality services and positive customer experiences.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Ability to recognise, avoid, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

What's on offer?

- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
- Access a range of perks, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

Benefits of working as a Case Manager Level 1 in Charlestown 2290, NSW:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package

● Remote Work opportunity

📌 Case Manager Level 1 - Urgent (Charlestown)
🏢 Leading
📍 Charlestown