We are looking to hire a driven Client Onboarding Administrator to join our growing team at Eightcap in Melbourne.
Growing your career as a Full Time Client Onboarding Administrator is a terrific opportunity to develop useful skills.
If you are strong in critical thinking, people management and have the right initiative for the job, then apply for the position of Client Onboarding Administrator at Eightcap today!
Position title: Client Onboarding Administrator
Department: Onboarding
Location: Melbourne CBD
Reports to: Client Onboarding Team Leader
Employment Type: Casual
Company Overview
Eightcap is an Australian online financial trading Company that specialises in foreign exchange (Forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria.
Quickly becoming a leader in its field, the Company has gone from strength to strength, experiencing rapid growth. Because of this, we are looking for a Client Onboarding Administrator to join the Onboarding Team.
Purpose of the Position
Responsible for onboarding new accounts, account maintenance, liaising with the customer support team for our new and existing clients, and maintaining strong and reputable relationships.
Key Responsibilities
Your duties include but are not limited to:
- Process new account applications and onboard new clients
- Update and configure existing accounts according to the client's demand
- Work closely with the Sales team and ensure client needs are met
- Provide client support, including technical, operational and basic trading
- Respond to client queries relating to account management
- Respond to incoming enquiries from the client via email
- Assist in the creation and implementation of new procedures and processes
- Ensure industry and company standards for AML/KYC are met
Selection criteria
Essential:
- Computer literacy and above-average data entry skills
- Excellent written and verbal communication skills
- Attention to detail
- Able to multitask and prioritise client communication via multiple channels.
Desired:
- Ability to think analytically and troubleshoot day-to-day issues
- Willingness to work in a fast-paced environment with a Can-Do attitude
- Strong account management skills
- Previous experience in FX, CFD, and Trading organisation (highly regarded)
Cultural Awareness:
- Values and respects diversity
- Ability to work with individuals from multicultural backgrounds
Personal Attributes:
- Strong and concise written and verbal communication skills
- A willingness and ability to take on a range of tasks and multiple workloads
- Highly developed time management and organisational skills.
- Ability to anticipate needs and take the initiative.
- Ability to work within a team environment and autonomously as required
- Ability to maintain confidentiality when dealing with information of a sensitive nature
Perks and Benefits:
- Ongoing training provided
- RG146 qualifications (Training Provided)
- Easy access to public transport
- Friday drinks
- Great multicultural environment
- Collaborative team culture
- Prospect to learn from some of the best in business
Growth Opportunity:
Eightcap is a fast-growing company, our business activities are diverse, and opportunities to develop skills, improve your knowledge and/or cross-skill with other business and corporate functions will arise.
HOW TO APPLY:
Benefits of working as a Client Onboarding Administrator in Melbourne:
● Company offers great benefits
● Opportunities to grow
● Competitive salary