We are hiring an ambitious Front of House Specialist to join our dynamic team at Publicis Groupe in Pyrmont 2009, NSW.
Growing your career as a Full Time Front of House Specialist is a terrific opportunity to develop exceptional skills.
If you are robust in decision-making, teamwork and have the right drive for the job, then apply for the position of Front of House Specialist at Publicis Groupe today!

Job Description

Publicis Groupe is looking for a Front of House Specialist to join our bustling Experience Team, in our stunning offices located in Pyrmont, Sydney.

Purpose of the role

This will be an ideal role for someone with similar experience or from a hospitality / retail background, looking to work normal office hours with an extended weekend.

The Front of House Specialist is crucial to the success of the business, both by creating a welcoming environment for visitors and maintaining our reputation as a great place to work. You will be creating a world class client and employee impression in our main client facing spaces, alongside being responsible for parking management, access control and being the subject matter expert for our automated Visitor Management System.

You will be part of a vibrant and diverse team who are passionate about maintaining a high standard of operations which is reflected in the overall experience we provide to our staff, clients & visitors.

Key responsibilities & expectations

Visitor Experience

You will be the face of all agencies under Publicis Groupe – creating lasting first impressions.

- Meet & greet all external visitors with warmth and professionalism
- Build relationships with regular visitors
- Manage the visitor sign in system and database
- Ensure that Front of House is always immaculate and inviting
- Liaise with agency teams to coordinate welcoming and escorting their visitors

Employee Experience

- Support the Experience Team in creating an upbeat environment
- Make our people feel recognised and welcome, from their first day and beyond
- Contribute to the organisation and execution of internal events

Office Administration

- Administration of our access control system - swipe card programming and visitor passes
- Point of contact and Subject Matter Expert on our Visitor Management System




- Administration of our automated parking system (mainly client facing)
- Coordinate incoming calls
- Manage the distribution of mail & packages to staff from Front of House
- Coordinate with couriers and Experience Team on deliveries
- Log building issues as needed
- Occasionally assist Experience Team with floor operations
- Occasionally assist agencies with urgent requests for pitch presentations or send outs
- Occasionally assist senior leadership with EA duties

Coordinating events, meetings/ meeting rooms

- Support your Experience Manager peers in the booking and coordination of all shared meeting rooms and car spaces
- Provide specialist FoH support and other support for events and meetings

Staff Amenities (Bathrooms and Kitchens) management

- Work with your Experience Manager colleagues to ensure that staff are kept informed on any maintenance issues

HSE responsibilities

- Identifying and resolving any building issues that do not meet HSE standards
- Supporting Sustainability measures in the office as required
- Facilitating required HSE Inspections
- Undertaking Chief Fire Warden training and being a contact point for Rescue Services as they enter the building
- First Aider (training provided)
- Ensuring the first aid kit is accessible, stocked and available to staff

Your experience

- You will have experience working in an administration and customer service-related role: e.g. reception, office assistant, hospitality, retail etc
- Committed to diversity, equity and inclusion in the workplace
- Competent in MS Suite
- Desirable:
- Intermediate in Microsoft Excel
- Event coordination experience
- Previous HSE training
- First Aid certified

About you

- You’re an engaging, personable individual with a positive and outgoing demeanour
- Inspired by providing and maintaining exceptional service




- Self motivated and comfortable working autonomously
- High standard of presentation, both personally and in your surroundings
- Committed to sustainable workplace practices
- Great team worker – contributes enthusiastically to other’s projects, shares information freely, appropriately communicates and escalates concerns, comfortable working with different managers
- Able to adapt to every day being different and remain upbeat on fast paced days, as well as days that focus on routine administrative work
- Proactive and solutions focused – able to anticipate issues before they arise
- Calm under pressure
- Emotionally resilient and understanding of the high stakes environment
- Comfortable communicating with senior stakeholders, internal and external

What we offer you

Be a part of the Publicis Groupe family one of the world’s most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:

- Work in one of the AFR 2022 Best Places to Work in Australia
- Generous and visionary leave policies
- Work in one of the world’s most progressive and dynamic modern communications businesses
- Be part of a large national team
- Open environment, where your input and feedback is valued
- Access to all employee benefits including wellness programmes, social events & free breakfasts
- Confidential 24-hour support via our employee assistance programme
- Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classe

Publicis Groupe believes that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender, and intersex (LGBTI) people.

Benefits of working as a Front of House Specialist in Pyrmont 2009, NSW:

● Learning opportunities
● Advancement opportunities
● Attractive package

📌 Front of House Specialist - Immediate Start (Pyrmont)
🏢 Leading
📍 Pyrmont