We are looking to hire a focused Workplace Experience Concierge to join our incredible team at CBRE in Sydney.
Growing your career as a Full Time Workplace Experience Concierge is a terrific opportunity to develop productive skills.
If you are strong in decision-making, adaptability and have the right drive for the job, then apply for the position of Workplace Experience Concierge at CBRE today!

Be part of a team and culture delivering world class hospitality

Deliver a dynamic guest experience for internal and external visitors

Sydney CBD | Land of the Gadigal People

We believe an office building should allow occupiers and guests to feel comfortable, productive, and inspired in their working life. Because when people feel inspired, great things happen!

About Guest Relations:

The Guest Relations team will be dedicated to providing the building community with exceptional service, understanding each customer and anticipating their needs on a daily basis. They will make people’s workdays more rewarding and efficient by facilitating services and anticipating requirements for the occupants of the premium asset such as loaning an umbrella on a wet day, arranging dry cleaning, or making a lunch meeting reservation.

The Guest relations officer connects service with performance, you will come to the premium site each day with a purpose, being part of team and a culture delivering a word class hospitality and commercial precinct.

The Opportunity:

Customer & Visitor Engagement

- Actively greet and welcome all customers and visitors and orientate them to the asset.
- Customer and visitor check in as required.
- Monitor for safety and security issues at points of entry with all arrivals.
- Active concierge desk presence and functionality, offering a range of services including but not limited to VIP / guest check-in and visitor or temporary customer access pass assistance as required




- Provide orientation and inductions including tours for new customers and their staff to spaces, services and amenity.

Concierge Engagement and Duties

- Intermittent and scheduled roving presence throughout FOH areas including monitoring use of space by customers.
- Monitoring cleanliness and presentation of FOH and reporting maintenance issues.
- Reporting on the use of FOH, ensuring that it remains fit for purpose and meets customer needs.
- Assisting customers with access to wi-fi in the lobby and the utilisation of any digital service available in common areas.
- Lodge work orders and/or liaising with Building Management team to rectify R&M; items as required
- Facilitating and encouraging customer feedback both formally/informally and sharing direct feedback with the Building Management team to improve service delivery

Place Management

- Oversight of lobby operations and guest experience
- Maintain productive / beneficial relationships with retail partners, wellness, activation and other program third-party providers, cleaning and security providers.
- Maintain regular meetings with the Building Management team.
- Coordination and curation of lobby activations and programming in conjunction with the Building Management team, ensuring appropriate setup and breakdown of spaces as required.
- Coordinate and manage all digital signage and wayfinding ensuring the correct information is displayed at all times
- Promoting registration on the NOW app amongst the community

Hospitality Services

- Coordination of a range of high-quality hospitality-centric services e.g. dry cleaning, event advice and bookings, transportation,



local direction / guidance, umbrella provision and storage
- Assistance with catering bookings and deliveries and liaison with customers and providers
- Provide cloaking, and storage of luggage, coats, umbrellas and other small items for customer’s VIPs / guests
- Curation of the Front of House including but not limited to monitoring and replenishing flower arrangements, newspapers, magazines, books, collateral, other display items and consumables where required.

About you:

The Guest Relations Officer will surprise and delight customers, build a strong rapport with all stakeholders and deliver best-in-class services and recommendations. They will have a flair for creating ‘magic moments’, encouraging engagement and anticipating unspoken needs; they will have crafted a sense of community within premium asset. They will be a true ambassador for the building and its values, with an in-depth knowledge of the precinct and an ownership of their working environment.

Ideal skills and experience required:

- Exceptional presentation skills
- Minimum 12 months in a customer facing role – such as corporate reception, hotel, hospitality etc.
- Exceptional written and verbal English communication skills
- High attention to detail
- Passion for solving problems for customers, and diplomatic approach to handling customer complaints
- Tech savvy to be able to manage a variety of online tools, booking systems, and a building App

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We look forward to hearing from you

Benefits of working as a Workplace Experience Concierge in Sydney:

● Learning opportunities
● Opportunities to grow
● Market-competitive salary

📌 Workplace Experience Concierge - Fast Hire (Sydney)
🏢 Nameless
📍 Sydney